Global Medical & Travel Operations Specialist

International SOS Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading medical assistance provider in Singapore is seeking an International Operations Specialist to deliver high-quality medical and travel assistance services. Applicants should have 1-2 years in customer service, preferably in logistics or healthcare, and possess excellent communication skills. The company offers structured training and a supportive team culture. This role is office-based with no hybrid or work-from-home options.

Benefits

Comprehensive training program

Supportive team culture

Structured remuneration and progression

Collaboration with international colleagues

Qualifications

• At least 1-2 years of relevant experience in a customer service role.
• Experience in logistics, travel, and/or healthcare sector is desirable.
• Flexibility to work as part of a rotating roster without restrictions.
• Excellent written and spoken English language skills.

Responsibilities

• Ensure continuity of service delivery by answering requests for assistance.
• Provide logistics expertise in fulfilling requests for assistance.
• Maintain a professional and caring attitude when servicing clients.
• Manage cases proactively and efficiently.
• Communicate case details appropriately.

Skills

Customer service

Communication skills

Attention to detail

Empathy

Solution-oriented

Collaborative approach

Job description

A leading medical assistance provider in Singapore is seeking an International Operations Specialist to deliver high-quality medical and travel assistance services. Applicants should have 1-2 years in customer service, preferably in logistics or healthcare, and possess excellent communication skills. The company offers structured training and a supportive team culture. This role is office-based with no hybrid or work-from-home options.