Global ITSM Incident Manager

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT service management company in Singapore is looking for an Incident & Problem Manager to oversee incident tracking and coordination within applications across Asia. This role requires a minimum of 5 years of experience in IT Service Management, ideally in a banking context. Responsibilities include monitoring incidents, ensuring process compliance, and analyzing service trends. Strong problem-solving skills and proficiency with ITIL practices are essential. This position offers the opportunity to work in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in IT Service Management or a similar role, preferably in a banking environment.
• Prior experience working as an Incident Manager.
• Good understanding of ITIL concepts and practices.
• Strong coordination and stakeholder management skills.

Responsibilities

• Monitor and manage incidents and problems for supported applications.
• Coordinate with business and technology teams to ensure compliance with Incident and Problem Management procedures.
• Analyze incident trends and potential problem areas to improve service stability.

Skills

Incident Management

Stakeholder Management

Problem Solving

Analytical Skills

Time Management

Tools

ServiceNow

Performance Monitoring Tools

Job description

A leading IT service management company in Singapore is looking for an Incident & Problem Manager to oversee incident tracking and coordination within applications across Asia. This role requires a minimum of 5 years of experience in IT Service Management, ideally in a banking context. Responsibilities include monitoring incidents, ensuring process compliance, and analyzing service trends. Strong problem-solving skills and proficiency with ITIL practices are essential. This position offers the opportunity to work in a fast-paced environment.