Global IT Support Specialist – Design Studio

GENSLER SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global design firm seeks an IT Support Specialist in Singapore to manage first-line IT responses for office operations. The role involves hands-on support for Windows and Mac systems while collaborating with regional and global teams. Candidates should have a background in IT support with strong customer service skills. This position offers opportunities for professional development, with benefits including medical, dental, and wellness programs, as well as profit sharing.

Benefits

Medical, dental, and vision coverage

Tuition reimbursement for eligible programs

Profit sharing and bonus opportunities

Qualifications

• 5-7 years of prior related experience, preferably in architecture or engineering.
• Strong knowledge of Microsoft Office 365 applications including Outlook and Teams.
• Familiarity with basic networking concepts for troubleshooting.

Responsibilities

• Provide first and second level support for Windows and Mac client computers.
• Determine effective problem resolution to minimize technical downtime.
• Conduct new hire IT orientations to support familiarity with Gensler IT protocols.

Skills

Windows 10

Microsoft Office 365

Mac troubleshooting

Desktop support

Networking concepts

Customer service

Education

Bachelor’s in Computer Engineering or related field

Tools

Revit

AutoCAD

Adobe Creative Cloud

Job description

A leading global design firm seeks an IT Support Specialist in Singapore to manage first-line IT responses for office operations. The role involves hands-on support for Windows and Mac systems while collaborating with regional and global teams. Candidates should have a background in IT support with strong customer service skills. This position offers opportunities for professional development, with benefits including medical, dental, and wellness programs, as well as profit sharing.