Global IT Support Lead — Frontline Desk & ServiceNow

Keywords Studios; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading gaming industry company in Singapore is seeking a Head of Local Support to manage IT support and service desk operations across studios globally. The successful candidate will ensure efficient service delivery to internal users while collaborating with teams in other locations. This role demands strong leadership skills, excellent problem-solving abilities, and a customer-first mindset. Join a fast-paced environment with opportunities for professional growth.

Benefits

Paid Annual Leave

Family Care Leave

Enhanced Sick Leave

Training Opportunity

Flexi Benefits

Comprehensive Medical Insurance

Employee Assistance Program

Qualifications

• Experience in a customer service or Helpdesk role is essential.
• Strong knowledge of first and second line support operations is required.
• Ability to multitask effectively in a dynamic environment is needed.

Responsibilities

• Act as front line support for local and / or time zone based employees.
• Serve as the main point of contact for customers via email, walk ups, and chat support.
• Collaborate with other teams to identify and resolve technical issues.

Skills

Technical support

Customer service

Problem-solving

Communication

ServiceNow

Team collaboration

Job description

A leading gaming industry company in Singapore is seeking a Head of Local Support to manage IT support and service desk operations across studios globally. The successful candidate will ensure efficient service delivery to internal users while collaborating with teams in other locations. This role demands strong leadership skills, excellent problem-solving abilities, and a customer-first mindset. Join a fast-paced environment with opportunities for professional growth.