Global IT Delivery & Quality Lead for Key Accounts

Wipro Limited (Singapore Branch); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading global IT services firm is seeking a highly experienced Senior Operations Manager/Account Delivery Lead in Singapore. This role involves overseeing strategic delivery and client engagement across multiple regions, ensuring service excellence, and managing quality assurance programs. The ideal candidate will have 15+ years of experience, strong leadership skills, and proficiency in tools like Google Looker Studio, Tableau, and Power BI. The position also requires a focus on client relationship management and operational excellence, providing an opportunity to lead a diverse team in a dynamic environment.

Qualifications

• Minimum 15 years of experience in digital marketing, customer experience operations, product validation, or quality management.
• Proven experience leading contact center quality operations (voice and chat).
• Exceptional client management, communication, and presentation skills.

Responsibilities

• Lead end-to-end delivery and account management for key global clients across multiple regions.
• Drive account expansion through value-added insights and innovative solutions.
• Establish governance frameworks for delivery, quality, and risk management.

Skills

Expertise in quality leadership

Six Sigma methodologies

Data-driven insights

Client relationship management

Advanced data analytics

Education

Bachelor’s or Master’s degree in Business, Engineering, Marketing, or related field

Tools

Google Looker Studio

Tableau

Power BI

Job description

A leading global IT services firm is seeking a highly experienced Senior Operations Manager/Account Delivery Lead in Singapore. This role involves overseeing strategic delivery and client engagement across multiple regions, ensuring service excellence, and managing quality assurance programs. The ideal candidate will have 15+ years of experience, strong leadership skills, and proficiency in tools like Google Looker Studio, Tableau, and Power BI. The position also requires a focus on client relationship management and operational excellence, providing an opportunity to lead a diverse team in a dynamic environment.