Global IL IT Product Manager

KLN LOGISTICS MANAGEMENT (ASIA) PTE. LTD.; Serangoon Garden Circus; On-site; SGD 70,000 - 90,000; Full time

Job summary

A logistics management company based in Singapore is seeking an IT Product Manager to lead discovery activities and manage the product backlog. The role involves document and analyze processes, translate business objectives into actionable requirements, and ensure compliance with operational standards. Candidates should possess a Bachelor's degree in IT and over 5 years of logistics experience. Strong skills in problem-solving and communication are essential for success in this dynamic role.

Qualifications

• 5+ years of experience in IT product management, preferably in logistics or supply chain.
• Proven track record in managing integrated logistics systems (e.g., WMS, TMS, ePoD).
• Familiarity with emerging technologies such as IoT, AI, and robotics in logistics.

Responsibilities

• Lead discovery activities to identify user needs, operational gaps, and business pain points.
• Document and analyse processes, producing clear as-is and to-be workflows.
• Manage product backlog readiness and act as the primary liaison between teams.

Skills

IT product management

Logistics systems

Process analysis

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Responsibilities:

• Lead discovery activities including workshops, interviews, and process shadowing to identify user needs, operational gaps, and business pain points.
• Document and analyse processes, producing clear as-is and to-be workflows, process maps, BPMN diagrams, swim lanes, and value-stream maps.
• Translate business objectives into actionable requirements, including problem statements, hypotheses, user stories, acceptance criteria, and non-functional requirements.
• Manage product backlog readiness, ensuring items are well-defined, prioritised, estimated with the team, and aligned to business goals and technical constraints.
• Serve as the primary liaison between operations, engineering, QA, and Product Management, providing ongoing requirement clarification throughout the delivery lifecycle.
• Define and validate data requirements, including entities, mappings, business rules, payload definitions (API/EDI), and end-to-end data flow across logistics systems.
• Support quality and testing, such as acceptance test definition, UAT planning, feedback capture, defect triage, and ensuring traceability from objectives to test cases.
• Ensure compliance with security, privacy, audit, and operational standards, identifying risks and maintaining RAID logs with mitigation plans.
• Develop and maintain documentation including BRDs, story maps, mockups, user guides, SOP updates, release notes, and training materials.
• Monitor feature adoption and telemetry, evaluate performance against KPIs/OKRs, and recommend continuous improvements to processes and product features.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT product management, preferably in logistics or supply chain.
• Proven track record in managing integrated logistics systems (e.g., WMS, TMS, ePoD etc).
• Familiarity with emerging technologies such as IoT, AI, and robotics in logistics.
• Understanding of system integration, APIs, and cloud-based platforms.
• Ability to analyze complex challenges and deliver practical solutions.
• Excellent interpersonal and communication skills, capable of working with technical and non-technical teams.
• Self-driven, with a track record of leading cross-functional teams and delivering results.