Global Head of Cyber Security Operations Strategy Execution and Transformation

Citi; Singapore; On-site; SGD 260,000 - 380,000; Full time

Job summary

Citi in Singapore seeks a senior governance leader to own end-to-end cyber security objectives, drive a unified Book of Work, and deliver reporting to senior management. The role demands crafting KPI-driven strategies, alignment with enterprise risk appetite, and steering a global, multi-disciplinary team.

You will oversee metrics definition, reporting cadence, and governance controls, ensuring data integrity and auditability while engaging CSO, executives, and board-level bodies in quarterly

Qualifications

• Bachelor's degree or related experience required; MBA or related field preferred.
• 10+ years of progressive experience in program/portfolio management, strategy execution, governance, or transformation roles.
• Experience leading multi-disciplinary teams in a large, global organization.
• Experience building or operating Book of Work, PMO, or portfolio governance frameworks.
• Experience presenting to senior leadership and governance bodies.

Responsibilities

• Own end-to-end governance of Cyber Security objectives with KPIs aligned to risk appetite.
• Direct the Book of Work governance framework with real-time view of progress, resources, dependencies, and risk across SOC, OSVM, CSFC.
• Lead the strategic objective lifecycle from definition to improvement with traceable portfolio decisions.

Skills

Executive Presence

Judgment Under Ambiguity

Strategic Thinking

Change Leadership

Communication Excellence

Talent Development

Collaborative Partnership

Ethics & Integrity

Education

Bachelor's degree

MBA or related field

Job description

Core Responsibilities

Strategic Governance & Program Oversight

• Own end-to-end governance of Cyber Security strategic objectives, ensuring each is formally documented, approved, mapped to measurable KPIs, and aligned to enterprise risk appetite.
• Direct the Book of Work (BoW) governance framework, providing leadership and governance bodies a real-time, unified view of initiative progress, resource consumption, dependencies, and risk exposure across SOC, OSVM, and CSFC.
• Lead the strategic objective lifecycle (definition, initiative planning, execution/monitoring, performance assessment, review/improvement) and ensure portfolio decisions are traceable, authorized, and risk-appropriate.

Measures of Success & Performance Management

• Oversee the Measures of Success function, including metric definition and approval lifecycle, monthly metrics reporting, and KPI publication, ensuring metrics remain anchored to strategic program deliverables rather than developed independently.
• Establish and enforce metric governance controls (documented definitions, owner approval, change management, data validation, quality review, version control) to guarantee reporting integrity and auditability.
• Ensure performance data is aggregated, analyzed, and reported to leadership at least monthly, with quarterly strategic objective reviews and annual strategic assessments.

Communications & Stakeholder Engagement

• Ensure effective executive reporting, governance communications, SharePoint/collaboration platform governance, and stakeholder engagement across CSO, in partnership with Global Communications.
• Serve as the primary orchestrator of governance forums (monthly portfolio reviews, quarterly strategic reviews, annual strategic assessments) ensuring timely, accurate, and decision-useful reporting to CSO Senior Management, Executive Management, and Board-level bodies.

People & Organizational Leadership

• Build, lead, and develop a global, high-performing, multi-disciplinary team.
• Act as the escalation point and quality gatekeeper for governance deliverables, ensuring consistent adherence to controls, reporting standards, and operating procedures across a distributed, matrixed stakeholder base.

Desired Skills & Competencies

• Executive Presence & Influence Without Authority: Demonstrated ability to engage, brief, and influence senior leadership, committees, and senior functional heads, translating complex program and risk data into clear, decision-ready narratives.
• Judgment Under Ambiguity: Sound, independent judgment in prioritizing competing strategic demands, resolving cross-functional disagreements, and knowing when to elevate than resolve at the team level.
• Strategic & Analytical Thinking: Ability to connect enterprise strategy to operational execution, structuring ambiguous mandates into measurable objectives, KPIs, and Book of Work deliverables.
• Change Leadership: Experience driving transformation and continuous improvement culture across large, matrixed organizations, including maturity assessments and benchmarking-driven change.
• Communication Excellence: Exceptional written and verbal communication skills, with a track record of producing polished executive and Board-level materials under tight deadlines.
• Talent Development: Commitment to building bench strength, mentoring team members, and fostering an inclusive, accountable team culture consistent with Citi's leadership principles.
• Collaborative Partnership: Proven ability to build trusted relationships with Finance, Communications, Technology, PMO, and business-aligned security functions to deliver shared outcomes.
• Ethics & Integrity: Unwavering commitment to Citi's ethical standards, control culture, and reputational risk stewardship in every governance decision.

Job Requirements

• Bachelor's degree or related experience required; Master's degree (MBA or related field) preferred.
• 10+ years of progressive experience in program/portfolio management, strategy execution, governance, or transformation roles, ideally within cybersecurity, technology, risk, or financial services.
• Prior people-leadership experience managing multi-disciplinary teams, with demonstrated success operating in a large, complex, global organization.
• Demonstrated experience building or operating Book of Work, PMO, or portfolio governance frameworks, including KPI/metrics governance and RASCI-based accountability models.
• Experience presenting to and engaging with senior leadership, Board Risk Committees, or equivalent senior governance bodies.

Job Family Group

Technology

Job Family

Information Security

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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