Global Head of Customer Success - ASEAN & GCR

Palo Alto Networks (S) Pte Ltd; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

A leading cybersecurity firm in Singapore is seeking a Senior Director of Global Customer Services responsible for enhancing customer experiences across ASEAN & Greater China. The role demands over 10 years of experience in a SaaS environment, leadership of diverse teams, and the ability to manage critical P&L metrics. Candidates should have a strong focus on customer outcomes and a passion for building diverse, high-performance teams. The position involves up to 30% travel within the region and aims to drive operational excellence and customer satisfaction.

Qualifications

• 10+ years’ experience in SaaS/Cloud Platform Enterprise Organization.
• Demonstrated experience leading global teams of 10+.
• Travel requirement up to 30% within the Area.

Responsibilities

• Manage all GCS metrics and targets for the Area.
• Collaborate with Sales leadership for customer satisfaction.
• Drive continuous improvement initiatives.

Skills

AI fluency

Customer-focused culture

Executive presence

P&L experience

Problem-solving skills

Education

STEM Bachelor's Degree

Master's Degree (preferred)

Job description

A leading cybersecurity firm in Singapore is seeking a Senior Director of Global Customer Services responsible for enhancing customer experiences across ASEAN & Greater China. The role demands over 10 years of experience in a SaaS environment, leadership of diverse teams, and the ability to manage critical P&L metrics. Candidates should have a strong focus on customer outcomes and a passion for building diverse, high-performance teams. The position involves up to 30% travel within the region and aims to drive operational excellence and customer satisfaction.