Global Head CIB Operations

Standard Chartered Bank; Singapore; On-site; SGD 200,000 - 300,000; Full time

Job summary

A leading international bank in Singapore seeks a high-level executive to drive the infrastructure and service strategy across CIB Operations. The candidate should have over 15 years of experience and a strong background in risk management and operational efficiency. Responsibilities include developing strategies, ensuring compliance with regulations, and leading diverse teams to achieve business outcomes. The bank offers a competitive salary, flexible working arrangements, and a commitment to diversity and inclusion.

Benefits

Competitive salary

Flexible working options

Core bank funding for retirement savings

Proactive wellbeing support

Continuous learning culture

Qualifications

• Minimum 15 - 20 years of professional experience as a C-suite executive.
• Strong background in leading global Operations and Technology.
• Ability to communicate effectively and influence stakeholders.

Responsibilities

• Develop and execute a business aligned infrastructure strategy.
• Accountable for design and delivery of operations and services.
• Manage non-financial risks impacting CIB Operations.

Skills

Leadership

Risk Management

Operational Efficiency

Agile Transformation

Stakeholder Management

Education

Relevant degree

Job description

JOB SUMMARY

• Work with the CEO, CIB, and COO CIB to develop and execute a business aligned infrastructure and service strategy that meets clients’ requirements.

• Accountable for the design, build and maintenance of operations, service and infrastructure capability to effectively deliver client outcomes. Own the end-to-end accountability for operations, transaction processing and delivery of CIB products to clients. Ensure global systems, capabilities and processes are fit for purpose and are implemented as per expected standards across our footprint.

• Responsible for delivery of agreed outcomes on standard metrics/scorecards, e.g. cost, productivity, service levels, risk

• Work with Cluster CTOOs to agree regional and local priorities, and resolve issues around the operating model, systems and processes to ensure these are considered and prioritised into investment plans, remediation initiatives and any other process as appropriate.

• As a CIB MT and T & O MT Member

• Collectively responsible and accountable for setting business strategy, managing performance and allocating resources across the Bank

• Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets.

Strategy

• Continuously improve productivity and efficiency of operations by driving an automation (AI, predictive modelling, data analysis) and standardisation agenda for the business that enables client outcomes, sustainable growth and scalability.
• Prioritise business operating issues with the CEO CIB and COO CIB appropriately, including the capability to deliver client efficiently, on platforms which are consistent with core architecture.

Business

• Oversee prioritization, design and management of significant change initiatives linked to Operations.
• Work closely with the cluster CTOOs and CIB business heads to deliver strategy while ensuring strong controls, processes, governance, and risk management linked to Operations.
• Where appropriate support the cluster CTOOs in critical projects, including Merger & Acquisition activity and regulatory projects.

Risk, Control and Governance

• Accountable to ensure there is a framework for effective management of non-financial risks (including those arising from projects) for CIB Operations under the ERMF.
• Accountable to ensure that material risks which affect the operational processes, critical systems are monitored, managed (to minimise loss and risk) and escalated in accordance with the ERMF
• Ensure processes for products, clients, and controls linked to CIB Operations are fit for purpose and meet regulatory requirements.
• Ensure that Risk Management matters linked to Operations that are brought to the job holder’s attention are subject to direct remedial action and/or escalation to appropriate risk committees via the CIB COO.
• Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Processes

• Implement digitization projects and manage the change process to reduce manual hand-offs, reduce risk and improve client service linked to CIB Operations
• Drive adoption of best practices, architecture, technology standards and methodologies across CIB Operations.

People and Talent

• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Review team structure and capacity plans in accordance with change in business structure and demand.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles and they have effective supervision in place to mitigate any risks.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CIB Operations Team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters related to CIB Operations.

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
• Promote the Group’s brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff

Business Continuity Management

• Responsible for ensuring an adequate Business Continuity Management (“BCM”) plan is in place for CIB Operations across the business, to facilitate continuity of critical business operations in the event of significant business interruption.

Key Stakeholders

• Group Management Team
• T&O Management Team
• CIB Management Team
• CIB Tech Management Team
• Cluster & Country CEO
• Leadership team of Local subsidiaries where appropriate
• Functional partners in Risk, Compliance, HR, Finance, Legal, Audit
• External local regulators and other government departments/officials
• Clients
• Industry partners, Banking Associations, etc

Our Ideal Candidate

• Academic or Professional Education/Qualifications; University educated
• Licenses and Certifications/accreditations; none additional
• Professional Memberships; relevant memberships to be agreed
• Languages; English
• Academic or Professional Education/Qualifications – relevant degree
• Minimum 15 - 20 years of professional experience as a C-suite executive
• Strong background in leading and managing a global workforce covering Operations and Technology domains within international firm/organisation
• Stays current in knowledge with a focus on the future of technology
• Self motivated leader with a growth mindset
• Advanced level communicator , with ability to influence and manage stakeholders from various seniority and backgrounds, preferably with international exposure
• Highly innovative and current in application of human centred design principles
• Leads on 'agile' as a way of working and proven experience transforming tech organisations to agile
• Builds a culture and environment that attracts and retains top technology talent including driving hard on Diversity and Inclusion

Role Specific Technical Competencies

• Business Process Improvement
• Organisation change Management
• Risk Management
• Banking Products and Services Development
• Planning: Tactical Strategic

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.