Global Customer Experience & CRM Insights Lead

Safran Helicopter Engines; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Singapore is seeking a Customer Satisfaction Manager to oversee customer satisfaction initiatives and coordinate action plans with stakeholders. The ideal candidate has a bachelor's degree and 2-5 years of experience in customer service or support roles, preferably with knowledge of the aviation industry. Strong communication and analytical skills are essential for ensuring customer satisfaction and improving service delivery.

Qualifications

• At least 2 to 5 years of relevant experience in customer service or support roles.
• Aviation industry experience or aerospace knowledge is a plus.
• Meticulous with strong analytical skills and attention to detail.

Responsibilities

• Manage customer satisfaction information exchanges.
• Coordinate with stakeholders for action plans on customer satisfaction.
• Conduct and analyze customer satisfaction surveys.

Skills

Customer satisfaction oriented

Strong communication skills

Strong organizational abilities

Meticulous

Analytical skills

Team player

Education

Bachelor's degree in business or management

Tools

CRM tools

MS Office applications

Job description

A leading aerospace company in Singapore is seeking a Customer Satisfaction Manager to oversee customer satisfaction initiatives and coordinate action plans with stakeholders. The ideal candidate has a bachelor's degree and 2-5 years of experience in customer service or support roles, preferably with knowledge of the aviation industry. Strong communication and analytical skills are essential for ensuring customer satisfaction and improving service delivery.