Global Customer Engagement, Senior Manager/Manager

Innergy Consulting Pte.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global consulting firm in Singapore is searching for a Global Customer Engagement Manager. The role entails developing and maintaining vital relationships with key customers and driving growth through strategic solutions. Candidates should have a minimum of 2 years experience in the containerized shipping industry and strong negotiation skills. The position plays a crucial part in aligning customer requirements with business opportunities. A bachelor's degree is necessary, and the ability to multitask is advantageous.

Qualifications

• Minimum 2 years experience in containerized shipping industry.
• Experience in key account management.
• Skilled in persuasion and negotiation.

Responsibilities

• Develop and maintain relationships with key global customers.
• Source opportunities and convert leads into sales.
• Manage customer enquiries and resolve complaints.

Skills

Persuasion

Negotiation

Relationship management

Multitasking

Strategic thinking

Education

Bachelor's degree

Job description

Job Openings Global Customer Engagement, Senior Manager/Manager

About the job Global Customer Engagement, Senior Manager/Manager

We are looking for an experienced and proactive Global Customer Engagement Manager for one of our leading ship owner clients. Reporting to the Head of Global Customer Engagement, he/she will be responsible for management of customers business requirements to strengthen partnerships and grow business opportunities. The ideal candidate should possess a minimum of 2 years' experience in the containerized shipping industry, along with excellent persuasion and negotiation skills.

Responsibilities

Customer

• Develop and maintain strategic long-term trusting relationships with key global customers to accomplish growth by providing sustainable solutions.
• Focused on sourcing opportunities and drive development plans converting leads into sales.
• Serve as contact point for key customers and internal teams.
• Be the first to know about customers strategies and development plans so that we can align ourselves to their needs.
• Respectfully respond to customer enquiries and resolve complaints in an efficient/effective manner.
• Measures, tracks, and analyzes key account metrics.
• All round understanding of the market, the global products offer by customer and competitor; And devise a marketing strategy to better position our product offering to the customers.
• Ownership of revenue and contract management tender negotiations.

Processes & System

• Ensuring that commercial processes are reviewed regularly and updated.
• Best practices of contract administration are shared amongst regional hubs.
• Cross hubs management of structured deals and tender negotiations.
• Proficient in all Microsoft Office applications.

Requirements

• Bachelors degree in any field.
• Minimum 2 years experience in containerized shipping industry.
• Experience in key account management.
• Skilled in persuasion, negotiation, and the ability to manage and develop relationships independently.
• Able to multitask, prioritize and manage time efficiently.
• A team player, strategic thinker and have an inquisitive mindset.