Global AI-Driven Service Management Leader

GIC; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading sovereign wealth fund in Singapore is seeking a Head of Service Management to lead the design and implementation of a global service function. The ideal candidate will have 12–18 years of experience in service management and IT operations, with a strong background in integrating AI technologies and delivering on ITIL v4 processes. This role offers the opportunity to drive strategic initiatives and foster a culture of operational excellence within a diverse and innovative team.

Benefits

Diverse and inclusive work culture

Opportunity for professional growth

Qualifications

• 12–18+ years in Service Management or IT Operations.
• Experience with financial institutions or global MNCs.
• Experience working with hybrid infrastructure.

Responsibilities

• Design and implement a global Service Management function.
• Define the Service Management strategy covering ITIL v4 processes.
• Lead implementation and maturation of ServiceNow across the organization.

Skills

Service Management

IT Operations

Infrastructure Leadership

AIOps

Education

ServiceNow certifications (CIS-SM, CIS-CMDB, CSA, CAD)

Tools

ServiceNow

Cloud infrastructure

Containers

Job description

A leading sovereign wealth fund in Singapore is seeking a Head of Service Management to lead the design and implementation of a global service function. The ideal candidate will have 12–18 years of experience in service management and IT operations, with a strong background in integrating AI technologies and delivering on ITIL v4 processes. This role offers the opportunity to drive strategic initiatives and foster a culture of operational excellence within a diverse and innovative team.