General Manager (Restaurant) / Operations Manager - Japanese Restaurant

K2 OPERATIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant management company in Singapore seeks an experienced Operations Manager to oversee daily operations across multiple Japanese restaurant outlets. The ideal candidate will ensure high-quality service, lead staff, and implement strategies for growth and efficiency. Minimum 5 years in a managerial role in F&B is required, along with strong leadership and organizational skills. Knowledge of Japanese language is a plus.

Qualifications

• Minimum 5 years of experience in a managerial role in the F&B industry, preferably managing multiple outlets.
• Deep understanding of restaurant operations, food safety standards, and cost control.
• Proven track record of improving sales performance and operational efficiency.

Responsibilities

• Oversee the daily operations of multiple restaurant outlets, ensuring efficiency and consistency.
• Lead and manage outlet managers and staff, providing training, guidance, and performance evaluations.
• Plan and execute strategies to improve sales, profitability, and customer satisfaction.
• Monitor food quality, service standards, and hygiene compliance across all locations.
• Manage inventory, cost control, and budgeting for multiple outlets.
• Coordinate marketing initiatives, events, and promotions to enhance brand visibility.

Skills

Leadership

Communication

Organizational skills

Understanding of restaurant operations

Multitasking

Customer service

Education

Diploma in Hospitality or Business

Job description

Overview

We are looking for an experienced Operations Manager to oversee and manage the daily operations of multiple Japanese restaurants in Singapore. The successful candidate will work closely with the owner and management team to ensure smooth operations, high-quality service, and continued growth across all outlets.

Responsibilities

• Oversee the daily operations of multiple restaurant outlets, ensuring efficiency and consistency.
• Lead and manage outlet managers and staff, providing training, guidance, and performance evaluations.
• Plan and execute strategies to improve sales, profitability, and customer satisfaction.
• Monitor food quality, service standards, and hygiene compliance across all locations.
• Manage inventory, cost control, and budgeting for multiple outlets.
• Coordinate marketing initiatives, events, and promotions to enhance brand visibility.
• Resolve operational issues and handle escalated customer feedback promptly.
• Liaise with suppliers, contractors, and regulatory bodies when necessary.
• Prepare and review monthly business performance reports and propose operational improvements.

Qualifications

• Minimum 5 years of experience in a managerial role in the F&B industry, preferably managing multiple outlets.
• Strong leadership, communication, and organizational skills.
• Deep understanding of restaurant operations, food safety standards, and cost control.
• Proven track record of improving sales performance and operational efficiency.
• Ability to multitask and work under pressure in a fast-paced environment.
• Business-level English required; Japanese language skills are advantageous.
• Diploma or higher qualification in Hospitality, Business, or a related field is preferred.