General Manager (operations)

IMBA GLOBAL PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading venue operations company in Singapore seeks a General Manager (Operations) to ensure seamless venue experiences. You will oversee operations, manage teams across ticketing, technical, and facilities functions. Ideal candidates have 5-8 years of experience in operations management and a Bachelor's degree in a relevant field. This role requires hands-on leadership and a commitment to service excellence.

Qualifications

• Minimum 5–8 years of operations management experience in attractions or events.
• Proven leadership in managing cross-functional teams across various functions.
• Comfortable working in a fast-paced startup environment.

Responsibilities

• Oversee daily venue operations across multiple teams.
• Develop and implement standard operating procedures for service excellence.
• Manage vendor contracts and ensure systems are fully operational.
• Lead recruitment and training of operational staff.

Skills

Leadership in operations management

Organisational skills

Interpersonal communication

Solutions-driven mindset

Familiarity with ticketing systems

Education

Bachelor's degree in Business, Operations, Events, or Hospitality Management

Job description

Overview

At IMBA, operations are about more than efficiency — they’re about creating seamless experiences that bring our stories to life every day. The General Manager (Operations) will play a pivotal role in transforming our vision into action, ensuring the venue runs with precision, warmth, and creativity.

Reporting to the Head of Operations, you will lead all on-ground functions including ticketing, visitor experience, technical and facilities management. You’ll balance strategy with hands‑on leadership — guiding teams, managing partners, and ensuring that every visitor interaction reflects IMBA’s standard of excellence.

Key Responsibilities

• Oversee daily venue operations, ensuring smooth coordination across ticketing, front‑of‑house (FOH), technical, and facilities teams.
• Develop and implement SOPs to uphold service excellence, operational readiness, and safety compliance.
• Supervise the Ticketing Manager, Technical & Facilities team, and FOH Supervisors.
• Manage vendor contracts, scheduling, and maintenance to ensure systems and venue assets are fully operational.
• Collaborate with Brand, Marketing, and Finance teams to ensure operational alignment with business objectives.
• Monitor and report on key performance indicators (attendance, uptime, guest satisfaction, cost control).
• Lead recruitment, rostering, and training of part‑time and full‑time operational staff.
• Champion a culture of continuous improvement and teamwork within the venue operations team.

Requirements

• Bachelor’s degree in Business, Operations, Events, or Hospitality Management.
• Minimum 5–8 years of operations management experience in attractions, venues, museums, or events.
• Proven leadership in managing cross‑functional teams (ticketing, tech, facilities).
• Excellent organisational, interpersonal, and communication skills.
• Hands‑on, solutions‑driven, and comfortable working in a fast‑paced startup environment.
• Familiarity with ticketing systems, venue management platforms, or visitor analytics tools is a plus.