General Manager (Cleaning Operations)

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading cleaning services company in Singapore is seeking an experienced General Manager for Cleaning Operations to set strategic goals, oversee daily operations, and drive revenue management. The ideal candidate will manage teams, maintain customer relationships, and ensure compliance with safety standards, making this a vital role in enhancing operational efficiency and client satisfaction.

Qualifications

• Experience in managing cleaning operations and teams.
• Strong leadership and strategic planning skills.
• Proficient in financial performance monitoring.
• Excellent sales and customer relationship management abilities.

Responsibilities

• Lead strategic planning and operational targets.
• Oversee daily cleaning operations and client sites.
• Manage sales and drive revenue growth.
• Ensure customer satisfaction and handle escalations.
• Monitor financial performance and control costs.
• Recruit and develop staff for optimal performance.
• Identify and develop new market opportunities.

Skills

Strategic Planning

Sales Management

Operations Oversight

Customer Relationship Management

Financial Monitoring

Team Management

Business Development

Job description

Our Client is looking for a General Manager (Cleaning Operations). They're seeking for General Manager to join their esteemed organization.

Responsibilities

1. Strategic Planning & Leadership

• Set business goals, operational targets, and growth strategies.
• Develop action plans to achieve profitability and long-term sustainability.
• Lead and motivate teams to align with the company’s mission and service standards.
• Drive continuous improvement and operational excellence across all departments.

2. Sales & Revenue Management

• Monitor and analyze sales and contract performance.
• Identify opportunities to increase revenue and expand client base.
• Develop pricing strategies, promotions, and new business proposals.
• Participate in tender submissions and client negotiations.

3. Operations Oversight

• Oversee day-to-day cleaning operations across all client sites.
• Ensure manpower deployment, work schedules, and service delivery meet contract requirements.
• Optimize workflow efficiency and reduce operational costs.
• Supervise site supervisors and ensure compliance with safety and service standards.

4. Customer Relationship & After-Sales

• Maintain strong relationships with clients to ensure satisfaction and contract retention.
• Handle escalations, complaints, and service recovery professionally.
• Implement systems for customer feedback and service improvement.
• Conduct regular site inspections and performance reviews.

5. Financial & Performance Monitoring

• Review financial performance, budgets, and profit margins.
• Control operating expenses and ensure cost-effectiveness.
• Prepare performance reports for management and owners.
• Support the preparation of tenders, quotations, and pricing models.

6. Team & Staff Management

• Recruit, train, and evaluate staff and supervisors.
• Foster a positive work environment and promote teamwork.
• Implement disciplinary, performance, and reward systems fairly.
• Ensure all staff follow company policies and WSQ safety requirements.

7. Business Development

• Identify new markets, clients, and partnership opportunities.
• Collaborate with marketing and sales to grow the company’s brand.
• Stay informed about cleaning technologies, environmental standards, and industry trends.
• Represent the company in client meetings, tenders, and networking events.