General Manager

PANASONIC FACTORY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading technology firm in Singapore seeks a Customer Support Manager to optimize operations and lead a regional team. The role requires fluency in Japanese, strong expertise in factory automation technology, and a proven track record in leadership, particularly in a multinational setting. Candidates should possess strategic thinking and a customer-focused mindset to nurture relationships with regional clients while adhering to corporate standards and regulations.

Qualifications

• Fluent Japanese is essential for communication with headquarters.
• Must have experience in factory automation and Panasonic equipment.
• Strong leadership experience, particularly in a multinational context.

Responsibilities

• Develop strategic plans for customer support operations.
• Lead the regional team in delivering technical support.
• Build strong relationships with regional clients.

Skills

Fluency in Japanese (JLPT N1)

Expertise in Factory Automation technology

Leadership experience

Strategic thinking

Customer-focused mindset

Problem-solving skills

Familiarity with Japanese corporate culture

Job description

Job Description :

• Develop and implement strategic plans to optimize customer support operations, ensuring alignment with company standards and regional business objectives.
• Lead and manage the regional team to deliver exceptional technical support, including machine installation, maintenance, and service requests from customers.
• Establish and maintain strong relationships with regional clients, understanding their technical needs and providing tailored solutions.
• Provide leadership, coaching, and technical training to the support team to enhance their skills and professional growth.
• Collaborate with cross-functional teams to develop new service offerings and improve existing support processes.
• Ensure compliance with regional regulations and company policies in all customer support activities.

Job Requirements:

• Fluency in Japanese (minimum JLPT N1 level) is essential for effective communication with the Japan headquarters and maintaining strong relationships with Japanese stakeholders.
• Good knowledge and experience in technological domains related to Factory Automation, with particular expertise in Panasonic SMT equipment and automation systems.
• Proven track record of leadership experience preferably in a multinational setting and managing regional customers.
• Possess strong strategic thinking, customer-focused mindset with strong problem-solving and decision-making skills.
• Familiarity with Japanese corporate culture, operational practices, and business etiquette.