GENERAL MANAGER

SINGAPORE AO WEI PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local restaurant group in Singapore is seeking an Operations Manager to oversee daily restaurant operations, ensure exceptional customer service, and manage financials. The ideal candidate will have strong leadership skills, a passion for food safety, and the ability to develop new sauce recipes. This role offers an exciting opportunity to drive operational success in a vibrant dining environment.

Qualifications

• Be familiar with all the local sauce recipes and have the ability to develop new sauce recipes.
• Strong organizational skills to manage daily operations, staff, and resources.
• A passion for providing exceptional customer service and building relationships.
• Passion for delivering exceptional customer service.
• Understanding of budgeting and financial control practices.
• Knowledge of food safety standards and industry trends.

Responsibilities

• Supervise daily restaurant operations and ensure efficient workflow.
• Hire, train, and schedule restaurant staff.
• Ensure a positive and welcoming experience for all guests.
• Develop and manage the factory budget.
• Collaborate with the marketing team to develop promotional strategies.
• Use restaurant management software for reporting and analytics.

Skills

Leadership and Communication

Organizational and Management

Problem-Solving

Customer Service

Financial Acumen

Industry Knowledge

Job description

• Operations Management: Supervising daily restaurant operations and ensuring efficient workflow.
  Implementing and enforcing operational policies and procedures.
  Maintaining a clean and safe environment, adhering to health and safety regulations.
  Managing inventory, ordering supplies, and controlling costs.
• Staff Management: Hiring, training, and scheduling restaurant staff.
  Evaluating staff performance and providing feedback.
  Motivating and leading the team to deliver excellent service.
• Customer Service: Ensuring a positive and welcoming experience for all guests.
  Handling customer inquiries and complaints promptly and professionally.
  Building and maintaining relationships with regular patrons.
• Financial Management: Developing and managing the facotry budget.
  Monitoring sales and labor costs, and identifying areas for improvement.
  Optimizing profitability and minimizing waste.
• Marketing and Promotion: Collaborating with the marketing team to develop promotional strategies.
  Participating in local food events and building brand awareness.
  Implementing strategies to attract and retain customers.
• Reporting and Analysis: Using restaurant management software for reporting and analytics.
  Monitoring key performance indicators (KPIs) and making data-driven decisions.
  Preparing and presenting reports on sales, costs, and other relevant data.
• Skill requirement: Be familiar with all the local sauce recipes and have the ability to develop new sauce recipes.

Essential Skills:

• Leadership and Communication: The ability to effectively lead, motivate, and communicate with a diverse team.
• Organizational and Management: Strong organizational skills to manage daily operations, staff, and resources.
• Problem-Solving: The ability to identify and resolve issues quickly and effectively.
• Customer Service: A passion for providing exceptional customer service and building relationships.
• Financial Acumen: Understanding of factory finances, budgeting, and cost control.
• Industry Knowledge: Familiarity with food safety standards, health regulations, and industry trends.