General Manager

Capella Hotels and Resorts; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A luxury hotel chain in Singapore is seeking a General Manager who will lead the hotel operations and uphold luxury standards. The ideal candidate should have over ten years of managerial experience in a leading hotel environment, preferably with prior General Manager experience. This role demands excellent communication skills, financial acumen, and a passion for delivering exceptional service to guests and team members.

Qualifications

• Ten years or more of progressive managerial experience in a luxury hotel.
• Prior General Manager experience preferred.
• Experience in multiple departments is essential.

Responsibilities

• Lead management and operations of the hotel.
• Maintain luxury standards to achieve financial and service performance.
• Provide strategic sales and marketing initiatives.

Skills

Financial acumen

Strong communication

Leadership

Customer satisfaction

Operational excellence

Education

Master’s or Bachelor’s degree in Business Administration

Degree in Hospitality Management

Job description

Position Summary

This position is based in Singapore. The General Manager will lead the management and operations of Capella Singapore.

He or She, serves as a key leader in the Guidance Team (Executive Committee) of the flagship property in Singapore, an ambassador for Capella and will drive service culture, operations and guest satisfaction for the Hotel. He/she is responsible for maintaining luxury standards of the Hotel to achieve both financial and qualitied service performance.

The Role

A member of the Guidance Team (Executive Committee), participates and contributes in the preparation and development of the Hotel’s strategic and Business Plan.

Be an exemplary role model in inspiring team members through strong demonstration of the Capella Culture and Service Philosophy.

Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and teammates.

Steer the management team in the right direction and perform at its highest optimum level, including the achievement of stated operational goals and profitability objectives.

Oversees and manages all aspects of the Resort and ensures that all teammates adhere strictly to all policies and standard operating procedures set by the Hotel and Corporate office.

Responsible for the establishment and execution of sustainable operation initiatives across all functions in alignment with the business direction.

Serves as key change manager for initiatives that have high colleague impact by remaining current and knowledgeable with the ever-changing industry trends.

Maintains a strategic overview and plan ahead to capitalize on all available revenue generating opportunities.

Direct the development and execution of strategic sales, marketing and revenue management initiatives to maximize market positioning.

Attends owners’ meetings as a member of the property executive committee and provides meaning or context to the Hotel’s performance results and demonstrates an understanding of owner priorities and Corporate office.

Review and approve all annual budgets for the Hotel’s operations and financial KPIs.

Monitors the Hotel’s performance through internal and external audits and financial reports and suggest initiatives to counter challenges and enhance business performance. Maintains a smooth flow of information between Hotel and Corporate office.

Recognizes the importance Forbes standards, coordinate with Learning Manager and Quality Manager in implementing initiatives to ensure strict compliance as to deliver stellar audit performance.

Participates in all interview process to ensure best selection of talent for the organization.

Provide effective performance feedback through team member recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

Champions high standards of services in the Company and actively works to uphold such high standards.

Talent Profile

Qualification

Master’s or Bachelor’s degree in Business Administration. A degree in Hospitality Management, Hotel Management or similar preferred.

Work Experience

Ten years or more of progressive managerial experience in a leading resort/ hotel with exposure in a luxury lifestyle brand.

Prior General Manager Experience will be an advantage.

Multiple-department experience is essential.

Technical Skills

Business savvy leader with demonstrated financial acumen, capable of providing strong P&L results oriented financial leader.

Excellent grammatical and spoken English.

Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury market.

A well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, colleague satisfaction, revenue and profit.

Strong communicator, exhibits exceptional leadership in motivating and exerting positive influences, resulting in positive relationship with colleagues.

Kindly be informed only shortlisted candidates will be notified.