General Manager

NAILZ HAUS PTE. LTD; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

A leading beauty brand in Singapore is seeking a General Manager to oversee multiple outlets. The role involves strategic leadership, financial oversight, and ensuring exceptional customer experiences. The ideal candidate has extensive senior management experience and strong financial acumen. Attractive compensation and performance-based incentives are offered.

Benefits

Supportive environment

Attractive compensation package

Performance-based incentives

Qualifications

• 8–15+ years of senior management experience in multi-unit operations.
• Experience in P&L management, strategic planning, and team development.
• Proven expertise in marketing efforts and customer engagement strategies.

Responsibilities

• Lead day-to-day operations across multiple outlets.
• Develop and execute growth strategies aligned with company goals.
• Ensure exceptional customer satisfaction and consistent brand representation.

Skills

Leadership

Financial acumen

Strategic planning

Communication skills

Team development

Education

Bachelor’s Degree in Business or related field

Job description

🌟General Manager - Nail Spa

Location: Jurong East / Island Wide

🔍 About the Role

We are seeking a strategic, experienced, and dynamic General Manager to oversee multiple outlets within our beauty brand. This is a high-impact role responsible for end-to-end operational excellence, financial performance, team leadership, and customer experience across all branches.

📌 Core Responsibilities

• Operational Leadership

• Lead day-to-day operations across multiple outlets.
• Ensure strict adherence to SOPs, hygiene protocols, service quality, and facility upkeep.
• Drive operational efficiency and service consistency.

• Strategic Business Management

• Develop and execute growth strategies aligned with company goals.
• Lead budgeting, cost control, and revenue optimization.
• Oversee P&L, forecast performance, and identify new opportunities for scalability.

• Financial Oversight

• Manage and optimize pricing strategies, inventory, and cost structures.
• Generate and analyze financial reports to drive profitability and performance.
• Monitor sales targets, KPIs, and outlet-level efficiencies.

• People & Team Management

• Lead recruitment, training, and mentoring of outlet managers, therapists, and front-line staff.
• Oversee workforce planning, shift scheduling, and performance reviews.
• Foster a high-performance, collaborative team culture.

• Customer & Brand Experience

• Ensure exceptional customer satisfaction and consistent brand representation.
• Resolve escalated client concerns professionally and effectively.
• Oversee loyalty programs and client retention strategies.

• Marketing & Promotions

• Collaborate on and implement marketing initiatives, seasonal campaigns, and promotions.
• Strengthen digital presence through social media and brand partnerships.
• Track campaign performance and ROI.

• Reporting & Administration

• Deliver timely operational reports (daily, weekly, monthly) to senior management.
• Ensure seamless coordination between outlets and headquarters.
• Handle documentation, compliance, and internal audits.

🎓 Skills & Qualifications

• Bachelor’s Degree in Business, Management or a related field
• 8–15+ years of senior management experience in multi-unit operations, preferably within retail or beauty
• Proven expertise in P&L management, strategic planning, and team development
• Strong leadership, organizational, and communication skills
• Exceptional financial acumen, problem-solving ability, and analytical thinking
• Experience in managing marketing efforts and customer engagement strategies

💼 Why Join Us?

• Lead a reputable and growing brand in the beauty sector
• Work in a supportive environment with a high-performance team
• Attractive compensation package and performance-based incentives
• Opportunity to shape the future of a multi-outlet operation

📩 Apply Now

If you're a results-driven leader with a passion for operations and customer excellence, we’d love to meet you.