General Manager

ACME EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality management firm in Singapore is seeking an experienced General Manager to oversee their cafe/restaurant operations. The successful candidate will lead daily operations, ensure financial performance, and foster team development. This role requires a strong background in F&B management, excellent leadership skills, and a passion for customer service. Competitive salary with performance-based incentives and dining benefits included.

Benefits

Competitive salary

Performance-based incentives

Dining benefits

Qualifications

• Minimum 3–5 years of relevant experience in F&B management.
• Proven track record in operations, financial management, and team leadership.
• Strong understanding of food safety, hygiene standards, and manpower regulations in Singapore.
• Excellent communication, leadership, and problem-solving skills.
• Passion for hospitality with a strong sense of responsibility, initiative, and adaptability.

Responsibilities

• Oversee daily operations to ensure smooth, efficient, and profitable service.
• Maintain highest standards of food quality, service, hygiene, and safety.
• Prepare and manage budgets, P&L statements, and financial reports.
• Lead, train, and motivate a team of service crew and kitchen staff.
• Ensure consistent delivery of excellent customer service.

Skills

Operations Management

Financial Management

Team Leadership

Customer Service

Problem-Solving

Job description

General Manager (F&B)

Overview

We are seeking an experienced and passionate General Manager to lead our cafe/restaurant/lounge operations. The ideal candidate is a hands‑on leader who combines operational excellence, strong financial acumen, and a genuine passion for hospitality. You will oversee all aspects of daily operations, team performance, customer experience, and business growth.

Key Responsibilities

1. Operations Management

• Oversee daily operations of the cafe/restaurant/lounge to ensure smooth, efficient, and profitable service.
• Maintain the highest standards of food quality, service, hygiene, and safety in compliance with regulatory requirements.
• Implement and monitor standard operating procedures (SOPs) for front‑of‑house (FOH) and back‑of‑house (BOH).
• Manage scheduling, inventory, purchasing, and vendor relations efficiently.
• Ensure timely maintenance of all equipment and facilities.

2. Financial & Business Performance

• Prepare and manage budgets, P&L statements, and financial reports.
• Track key performance indicators (sales targets, cost control, labor productivity, and profit margins).
• Develop and execute business strategies to increase revenue, manage costs, and improve overall profitability.
• Identify and implement promotional strategies, marketing collaborations, and seasonal campaigns.

3. Leadership & Team Development

• Lead, train, and motivate a team of service crew, kitchen staff, and supervisors.
• Foster a positive team culture with strong communication, accountability, and continuous improvement.
• Conduct regular performance reviews and ensure professional growth opportunities for staff.
• Handle recruitment, onboarding, and disciplinary processes in collaboration with HR.

4. Customer Experience

• Ensure consistent delivery of excellent customer service that aligns with brand values.
• Handle guest feedback and resolve issues professionally and promptly.
• Build relationships with loyal customers and create community engagement through events or loyalty programs.

5. Brand & Marketing Support

• Work with marketing teams to execute branding, advertising, and social media initiatives.
• Maintain visual merchandising and ambience standards that reflect the brand’s identity.
• Explore collaboration opportunities with influencers, local businesses, and event organisers.

Requirements

• Minimum 3–5 years of relevant experience in F&B management, preferably in cafe, restaurant, or lifestyle lounge settings.
• Proven track record in operations, financial management, and team leadership.
• Strong understanding of food safety (SFA), hygiene standards, and manpower regulations in Singapore.
• Excellent communication, leadership, and problem‑solving skills.
• Passion for hospitality with a strong sense of responsibility, initiative, and adaptability.

Working Conditions

• 5.5 / 6-day work week, including weekends and public holidays.
• Dynamic, fast‑paced environment.
• Competitive salary with performance‑based incentives and dining benefits.