General Manager

THE SATURDAY MOVEMENT LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-focused charity organization in Singapore is seeking an experienced General Manager to oversee daily operations and community engagement. The role involves managing logistics, supporting volunteers, and executing fundraising initiatives. The ideal candidate will have a background in hospitality or social services and at least five years of experience. A warm, empathetic leader is essential to foster relationships within the community and ensure impactful service delivery.

Qualifications

• Strong background in ground operations, hospitality, logistics, or related frontline work preferred.
• Minimum 5 years of experience, including 2–3 years in a supervisory role.
• Track record of delivering smooth, welcoming experiences for beneficiaries.

Responsibilities

• Oversee weekly Saturday operations including catering logistics and volunteer roles.
• Manage day-to-day administration, including HR and vendor liaison.
• Lead and execute fundraising initiatives and donor outreach.
• Build strong community relationships with elders and families.
• Identify and apply for relevant grants and awards.

Skills

People management

Logistics

Emotional intelligence

Community engagement

Warm and empathetic leadership

Tools

Google Workspace

Excel

AI-based tools

Job description

The Saturday Movement (TSM) is a ground-up charity that supports low-income elderly and families in Singapore through simple but powerful acts of care — providing meals, groceries, and a listening ear every Saturday at Lengkok Bahru. Founded on unconditional love and community spirit, TSM has grown into a close-knit network of volunteers, partners, and beneficiaries who believe nobody should be left behind.

We are seeking a capable and compassionate General Manager to oversee our daily operations, programmes, fundraising, and community engagement. This is a hands-on leadership role for someone who is both deeply operational and emotionally attuned — someone who can run a tight ship while building a warm, dignified, and human-centered experience for every beneficiary, volunteer, and community partner.

Key Responsibilities

• Ground-Level Operations & Volunteer Leadership
• Oversee weekly Saturday operations including catering logistics, food distribution, onsite flow, volunteer roles, and beneficiary engagement.
• Maintain a calm, welcoming environment for beneficiaries — ensuring they feel respected, heard, and valued.
• Train and guide volunteers to embody TSMs values of dignity, warmth, and community care.
• Manage and support home visit teams with sensitivity and coordination.

• Organisational Management
• Oversee day-to-day administration, including HR, volunteer coordination and vendor/partner liaison.
• Maintain accurate records, SOPs, and regulatory reporting with support from the Board and Treasurer.
• Strengthen internal systems and use digital tools (Google Workspace, Excel, AI-based automation) to improve efficiency.

• Programme Oversight & Community Engagement
• Supervise the part-time Programme Officer and support staff in executing weekly meal distributions, weekly exercise sessions, other beneficiary engagement activities and ad-hoc events
• Continuously improve programme design and delivery with beneficiary feedback and field insight.
• Build strong community relationships with elders, families, and grassroots networks.

• Fundraising & Financial Sustainability
• Lead and execute fundraising initiatives including the annual charity gala, donor outreach, and grant applications.
• Cultivate donor trust by demonstrating both heart-led impact and financial accountability.
• Work with the Treasurer on budgets, expenditure tracking, and financial stewardship of donor funds.

• External Relations & Partnerships
• Represent TSM to external stakeholders, media, and potential and existing partner organisations.
• Build collaborations with corporates, government agencies, and NGOs
• Support and strengthen community visibility through outreach, publicity, and impact storytelling (social media, newsletters, events) via partners or future staff.

• Grants & Reporting
• Identify and apply for relevant grants and awards to support TSM’s operations.
• Gather necessary information and coordinate with Board members on submissions such as IPC applications and milestone reports.
• Ensure deliverables are tracked and reported professionally.

Requirements

• Strong background in ground operations, hospitality, logistics, or related frontline work preferred — especially in community, social service, or volunteer-heavy settings.
• Minimum 5 years of experience, including at least 2–3 years in a supervisory or coordination role.
• Track record of delivering smooth, dignified, and welcoming experiences for the public or beneficiaries.
• Excellent people management and on-the-ground decision-making skills.
• Tech-savvy: Comfortable with Google Workspace, Excel, and AI-based tools.
• Warm, empathetic, and composed — a leader who models calm strength, not just managerial competence.

Personality Fit

• Warm leader who can calmly handle 50 things going on at once.
• Doesn’t mind rolling up sleeves for logistics and clearing plates.
• Not corporate, but not chaotic—someone who finds joy in organizing love.
• Approaches elders with respect, patience, and care, not pity.