General Manager

Private Advertiser; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A luxury wellness organization in Singapore is seeking a General Manager to oversee operations, enhance customer service, and drive revenue growth. The ideal candidate will have 3-5 years of leadership experience in aesthetics or luxury hospitality, alongside exceptional organizational and team management skills. This role demands a results-driven individual who can inspire a high-performing team and excel in a competitive environment.

Qualifications

• 3-5 years of leadership experience in aesthetics or luxury hospitality.
• Proven track record in Operations Management & Sales Leadership.
• Prior experience in outpatient medical clinics or aesthetic clinics is important.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Develop operational strategies and enhance service quality.
• Handle VIP patients and manage escalated concerns with professionalism.

Skills

Customer Service

Team Management

Sales Leadership

Organizational Skills

Education

Degree / Diploma in Business, Marketing, Hospitality, Healthcare Management

Job description

Overview

GENERAL MANAGER (WELLNESS/AESTHETICS)
Established Expanding Luxury Wellness & Aesthetics Organisation
To drive operational & service excellence and champion revenue growth
Competitive Package

Role

Reporting to Top Management, the General Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, managing teams, and working on Marketing and Lead Generation strategies.

We are seeking a sophisticated and results-driven General Manager to lead the sales, operations, and team performance of our luxury medical aesthetic and GP practice. As the General Manager, you will be at the heart of the clinic’s success — ensuring operational excellence, guiding a high-performing team, and achieving ambitious sales targets with finesse and professionalism.

The role involves developing and implementing operational strategies and collaborating with various departments to enhance efficiency and service quality. Effective with time management, Technology, IT, self-driven, accountable and organised individual who loves to work with fellow professionals who are passionate to serve the community and make a positive impact to the health and wellness of our patrons. We value high accountability, meticulous nature, good team and business communication skills.

Key Accountabilities

Sales & Business Growth

• Champion revenue growth through curated treatment packages, premium product recommendations, and membership programs
• Lead, inspire, and coach the team in luxury sales techniques and consultative service excellence
• Monitor KPIs and implement strategies to consistently exceed clinic sales targets
• Cultivate a culture of high performance, accountability, and patient-first service

Operational Leadership

• Assist/Supervise Front Desk to Schedule appointments, phone calls, emails, and social media enquiries.
• Maintain accurate and up-to-date patient records
• Supervise billing, cashiering and invoicing.
• Uploading relevant documents and invoices to the cloud software (training will be provided).
• Order and stock medical supplies and equipment. Liaise with vendors to troubleshoot
• Receiving, tallying and updating of the stocks. Work with procurement teams
• Maintain healthy stock of supplies for smooth clinic operations and care delivery.
• Submit and follow-up claims for insurance and TPP, including CHAS and Medisave claims.
• Maintain clinic compliance to local regulations (MOH, SMC, NEA, MOM, ACRA, etc).
• Responsible to maintaining necessary check lists for equipment maintenance or audits.
• Work with top management and marketing to create promotional updates, ads and lead generation channels.
• Work with finance to tune marketing spending, plan for sales meeting and lead generation.
• Keep clinic premises clean and organized. Supervise external janitors to maintain high hygiene standards.
• Work with HR on recruitments, rostering, appraisals, onboarding and offboarding workflows.
• Initiate and plan for training and skills upgrade for the staff to maintain service quality and efficiency.
• Work with top management to implement Workflows to enable smooth operations and compliance.

Patient Experience Excellence

Curate seamless, personalised journeys for every patient — from first touchpoint to treatment and beyond • Handle VIP patients and escalated concerns with professionalism, empathy, and discretion • Train and mentor staff on delivering five-star hospitality at every stage of the patient experience • Build long-term patient relationships through trust, care, and tailored treatment planning

Strategic & Brand Development

Partner with management to identify opportunities for growth, innovation, and partnerships • Provide insights on patient trends, treatment demand, and competitive positioning • Oversee marketing initiatives and events that enhance the clinic’s prestige and visibility • Ensure operational and brand alignment to position the clinic as a leader in premium aesthetics

Key Requirements

• Degree / Diploma in Business, Marketing, Hospitality, Healthcare Management, or related field
• 3–5 years of leadership experience in aesthetics, luxury hospitality, retail, or premium service environments
• Proven track record in Operations Management & Sales Leadership
• Prior experience in the Healthcare/Beauty especially in outpatient medical clinic or aesthetic clinic (laser, face and skincare, and body treatment) is important.
• Excellent Customer Service and Team Management skills
• Strong Budgeting and Financial Planning abilities
• Exceptional organizational and problem-solving skills
• Effective communication, presentation and leadership skills – able to inspire teams
• Prior training in IT, Management, Leadership, Media, Communications & Digital Marketing valued.