General Manager

TOLEDO INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A prominent hotel management company in Singapore is seeking an experienced General Manager to lead the daily operations of the hotel. You will focus on maximizing sales and revenue while enhancing team engagement and guest satisfaction. The ideal candidate has a degree in Hotel or Business Administration and extensive hotel management experience. This role promises a dynamic environment with meaningful impact and growth potential.

Qualifications

• 5-10 years of prior hotel management experience.
• Proven leadership skills and ability to drive performance.
• Strong financial acumen and experience with budget management.

Responsibilities

• Manage the day-to-day leadership and direction of the hotel.
• Prepare annual capital, cash flow, and sales and marketing plans.
• Demonstrate brand citizenship and enhance guest experience.
• Ensure a safe and secure environment for guests and staff.

Skills

Team development

Customer relationship management

Financial analysis

Public relations

Education

Bachelor's degree or equivalent in Hotel Administration or Business Administration

Job description

What is the job?

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

Your day to day

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
• Oversee HR related actions in accordance with company rules and policies

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
• Drive improvement in guest satisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
• Speak to guests – ask for their feedback and build relationships

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
• Analyse financials to drive revenues, future profitability and maximum return on investment
• Use distribution channels and technology platforms to drive revenue and maximise market share
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as manager on duty

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience