GENERAL DIRECTOR

ROLEX STAR 5 PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading entertainment venue in Singapore is seeking an experienced individual to lead full club operations. Responsibilities include managing staff, ensuring premium customer service, maintaining compliance with local regulations, overseeing inventory, and coordinating events. The ideal candidate will demonstrate strong leadership and operational excellence in a dynamic environment.

Responsibilities

• Lead full club operations including entry control and bar service.
• Manage and supervise operational teams including floor staff and bar crew.
• Ensure premium customer service and hospitality standards.
• Maintain compliance with Singapore regulations and conduct incident reporting.
• Oversee liquor inventory and cost control standards.
• Support entertainment schedule planning and event execution.
• Introduce operational innovation and improvements.
• Prepare operational reports for management.

Job description

Key Duties & Responsibilities

1. Operational Leadership

• Lead full club operations including entry control, bar service, VIP areas, and entertainment floor
• Develop, implement and monitor Standard Operating Procedures (SOPs) for all departments
• Oversee daily opening, shift execution and closing procedures
• Ensure peak-hour operational excellence and crowd flow efficiency

2. Staff Management & Manpower Planning

• Manage and supervise operational teams:
  Floor staff
  Bar crew
  Security personnel
  Guest relations & VIP hosts
  DJ & performance support crew
• Conduct manpower forecasting, duty roster & leave planning
• Drive training programs for service delivery, safety and crisis handling
• Perform performance reviews & discipline procedures

3. Guest Experience & VIP Hospitality

• Ensure premium customer service and hospitality standards
• Oversee VIP table bookings, table assignments & bottle service experience
• Handle escalated customer feedback and service recovery
• Implement loyalty and VIP retention programs

4. Security, Safety & Compliance

• Manage crowd control, queue management and internal security teams
• Maintain compliance with Singapore regulations:
  SPF Public Entertainment & Police Licensing
  Liquor Licensing (Nightlife regulations)
  SCDF fire safety & emergency protocols
  NEA/SFA hygiene rules (if F&B included)
  MOM employment guidelines
• Conduct incident reporting & crisis management drills
• Implement anti-harassment & patron safety policies
• Ensure responsible alcohol service and ID checks

5. Inventory, Purchasing & Cost Control

• Oversee liquor inventory, ordering and stock security
• Track bar cost control standards & wastage prevention
• Manage vendor relations and equipment maintenance
• Review daily cash reports, POS performance & operational spending

6. Event & Entertainment Coordination

• Support entertainment schedule planning (DJs, live acts, theme events)
• Coordinate technical setup — sound, lighting, stage & effects
• Ensure event execution standards & artist logistics support
• Manage promoters, dancers, hosts & performance crew coordination

7. Policy & Process Improvement

• Introduce operational innovation, automation or guest-service upgrades
• Evaluate staff performance metrics & productivity systems
• Conduct monthly operations review and improvement plans

8. Reporting & Administration

• Prepare operational reports for management (revenue, costs, manpower, incidents)
• Maintain licensing files, safety records & compliance documentation
• Ensure smooth communication with directors & department heads