GENERAL DIRECTOR

ROLEX STAR 5 PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading entertainment venue in Singapore is looking for an Operations Manager to oversee all aspects of club operations, including staff management and guest experiences. The ideal candidate will ensure compliance with local regulations, manage inventory, and coordinate events while maintaining high service standards. Experience in hospitality management is essential for this role.

Qualifications

• Extensive experience in hospitality or entertainment operations.
• Strong leadership and supervisory capabilities.
• Ability to manage multiple teams and ensure compliance with regulations.

Responsibilities

• Lead club operations including entry control and bar service.
• Manage and train operational teams for peak performance.
• Ensure high standards of guest experience and VIP hospitality.
• Maintain compliance with local regulations and safety protocols.
• Oversee inventory and cost control for liquor operations.
• Support entertainment coordination for events.
• Conduct performance reviews and operational improvements.
• Prepare reports and maintain communication with management.

Skills

Operational leadership

Staff management

Customer service

Crisis management

Event coordination

Job description

Key Duties & Responsibilities

1. Operational Leadership

• Lead full club operations including entry control, bar service, VIP areas, and entertainment floor
• Develop, implement and monitor Standard Operating Procedures (SOPs) for all departments
• Oversee daily opening, shift execution and closing procedures
• Ensure peak-hour operational excellence and crowd flow efficiency

2. Staff Management & Manpower Planning

• Manage and supervise operational teams:
  Floor staff
  Bar crew
  Security personnel
  Guest relations & VIP hosts
  DJ & performance support crew
• Conduct manpower forecasting, duty roster & leave planning
• Drive training programs for service delivery, safety and crisis handling
• Perform performance reviews & discipline procedures

3. Guest Experience & VIP Hospitality

• Ensure premium customer service and hospitality standards
• Oversee VIP table bookings, table assignments & bottle service experience
• Handle escalated customer feedback and service recovery
• Implement loyalty and VIP retention programs

4. Security, Safety & Compliance

• Manage crowd control, queue management and internal security teams
• Maintain compliance with Singapore regulations:
  SPF Public Entertainment & Police Licensing
  Liquor Licensing (Nightlife regulations)
  SCDF fire safety & emergency protocols
  NEA/SFA hygiene rules (if F&B included)
  MOM employment guidelines
• Conduct incident reporting & crisis management drills
• Implement anti-harassment & patron safety policies
• Ensure responsible alcohol service and ID checks

5. Inventory, Purchasing & Cost Control

• Oversee liquor inventory, ordering and stock security
• Track bar cost control standards & wastage prevention
• Manage vendor relations and equipment maintenance
• Review daily cash reports, POS performance & operational spending

6. Event & Entertainment Coordination

• Support entertainment schedule planning (DJs, live acts, theme events)
• Coordinate technical setup — sound, lighting, stage & effects
• Ensure event execution standards & artist logistics support
• Manage promoters, dancers, hosts & performance crew coordination

7. Policy & Process Improvement

• Introduce operational innovation, automation or guest-service upgrades
• Evaluate staff performance metrics & productivity systems
• Conduct monthly operations review and improvement plans

8. Reporting & Administration

• Prepare operational reports for management (revenue, costs, manpower, incidents)
• Maintain licensing files, safety records & compliance documentation
• Ensure smooth communication with directors & department heads