GenAI & RAG AI Engineer for Contact Center

NCS; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Professional development support

AEIOU values in the workplace

Job summary

NCS is an AI Tech Services leader in Asia Pacific with a strong Singtel backing, delivering AI-driven platforms across industries from Singapore. We seek an AI Engineer who blends traditional ML with generative/agentic AI, developing end-to-end solutions for clients and contributing to production-grade pipelines.

Design and deploy ML models, integrate them into production systems, and collaborate with data engineers and stakeholders to scale AI experiments into reliable deployments.

Qualifications

• 2-5 years hands-on AI/ML engineering or data science experience.
• Delivered 2-3 ML projects in production or near-production.
• Strong Python programming with Pandas, NumPy, Scikit-learn and PyTorch or TensorFlow.
• Solid ML fundamentals: feature engineering, model evaluation, bias-variance trade-off, hyperparameter tuning.
• Hands-on with RAG chatbots and LLM APIs (OpenAI/Azure AWS Bedrock).
• Experience with vector stores and retrieval quality evaluation.
• Experience with at least one cloud platform (AWS/Azure/GCP).
• Git, CI/CD and Docker proficiency.

Responsibilities

• Design, build, and deploy end-to-end ML models including classification, regression, time-series, and NLP models.
• Integrate ML models into production systems and applications.
• Monitor model performance and detect data drift and quality issues.
• Develop GenAI applications including RAG pipelines, chatbots, and agentic workflows.
• Implement RAG architectures with chunking, embeddings, and vector stores.
• Write clean, production-ready Python code; participate in code reviews and contribute to libraries.
• Collaborate with data engineers, MLOps, and client stakeholders to move experiments to production deployments.

Skills

Python

Pandas

NumPy

Scikit-learn

PyTorch

TensorFlow

RAG chatbots

LLM APIs

Git

CI/CD

Docker

MLOps

AWS

Azure

GCP

Education

B.Sc. in Computer Science

MSc in ML/AI

Tools

LangChain

LlamaIndex

Qdrant

Milvus

pgvector

Airflow

ZenML

Weights & Biases

Job description

NCS is an AI Tech Services leader in Asia Pacific with a strong Singtel backing, delivering AI-driven platforms across industries from Singapore. We seek an AI Engineer who blends traditional ML with generative/agentic AI, developing end-to-end solutions for clients and contributing to production-grade pipelines.

Design and deploy ML models, integrate them into production systems, and collaborate with data engineers and stakeholders to scale AI experiments into reliable deployments.