Gelato Boutique Supervisor: Guest Delight Leader

AESOPICA PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading gelato boutique in Singapore seeks a Boutique Supervisor to oversee daily operations and manage a team of service crew. The ideal candidate will be customer-focused, with strong leadership skills and a commitment to maintaining high service standards. Responsibilities include training staff, ensuring compliance with operational procedures, and providing excellent customer service. Requirements include a diploma, food hygiene certification, and at least two years of relevant experience. This role involves shift work, including weekends and public holidays.

Qualifications

• 2+ years of relevant working experience in a customer-facing role.
• Basic Food Hygiene certificate required.
• Ability to work shifts, including weekends and public holidays.

Responsibilities

• Manage the team and train staff to deliver best-in-class service.
• Ensure compliance with company standards and operational procedures.
• Monitor daily operations and handle customer feedback.

Skills

Customer service orientation

Team leadership

Communication skills

Problem-solving

Education

Diploma or higher

Tools

Microsoft Office

Google Suites

Job description

A leading gelato boutique in Singapore seeks a Boutique Supervisor to oversee daily operations and manage a team of service crew. The ideal candidate will be customer-focused, with strong leadership skills and a commitment to maintaining high service standards. Responsibilities include training staff, ensuring compliance with operational procedures, and providing excellent customer service. Requirements include a diploma, food hygiene certification, and at least two years of relevant experience. This role involves shift work, including weekends and public holidays.