Game Community & Player Operations Specialist

OMNILOJO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A gaming company in Singapore is looking for a Community Manager to engage with players through various platforms and provide excellent user service. The ideal candidate should have a passion for gaming, strong communication skills in both English and Mandarin, and the ability to work proactively within a team. Responsibilities include gathering player feedback and collaborating with development teams to track the resolution of issues. Prior experience in community management is a bonus.

Qualifications

• A passionate and experienced gamer who can quickly understand and relate to our products.
• Exceptional communication with empathy and a strong service mindset.
• Strong logical thinking to identify patterns from player feedback.
• Responsible, proactive, and a strong team player with initiative.
• Ability to work effectively with cross-regional teams.

Responsibilities

• Engage with players through communities and social channels for user service.
• Gather and summarize player feedback into actionable reports.
• Collaborate with product and development teams on feedback.
• Support community growth and maintain a positive player environment.

Skills

Excellent communication skills

Proficiency in English and Mandarin

Strong logical thinking

Empathy and patience

Team player

Job description

Responsibilities

• Engage with players through communities, forums, and social channels to provide excellent user service and relationship management.
• Actively gather, analyze, and summarize player feedback and key issues into clear, actionable reports.
• Collaborate closely with product and development teams to communicate feedback and track issue resolution progress.
• Support community growth and maintain a positive, engaging player environment.

Qualifications

• A passionate and experienced gamer who can quickly understand and relate to our products.
• Excellent communication skills with empathy, patience, and a strong service mindset.
• Strong logical thinking; able to identify patterns and key insights from large volumes of player feedback.
• Responsible, proactive, and a strong team player with initiative.
• Proficiency in both English and Mandarin, with the ability to collaborate effectively with cross-regional teams.

Bonus Points

• Prior experience in game user operations, community management, or related internships.