G24 - Senior Business Analyst

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology consultancy is seeking a Senior Business Analyst in Singapore to define and drive high-impact digital solutions. The role involves engaging with stakeholders and delivering requirements for Customer Management Systems, particularly in a public service context. Candidates should have over 7 years of experience and thrive in Agile environments.

Qualifications

• 7+ years of experience as a Business Analyst, preferably in large-scale digital transformation projects.
• Strong experience with Customer Management Systems for public engagement.
• Hands-on experience in Agile environments including backlog grooming and sprint planning.

Responsibilities

• Elicit, analyze, and document business requirements and user stories.
• Lead workshops and facilitate requirement walkthroughs.
• Collaborate with product owners and Agile teams to prioritize backlogs and ensure timely delivery.

Skills

Customer Management Systems expertise

Agile methodologies

Stakeholder engagement

Analytical skills

Education

Relevant certifications (e.g., Certified Scrum Product Owner, CBAP, Agile BA certifications)

Job description

We are looking for a Senior Business Analyst (BA) with strong experience in digital product delivery. The ideal candidate has over 7 years of BA experience, with proven expertise in Customer Management Systems (CMS) particularly platforms serving members of the public and thrives in an Agile development environment. This is a client-facing role that involves working closely with agency stakeholders, product managers, solution architects, and delivery teams to define and drive high-impact digital solutions.

Responsibilities

• Engage with stakeholders, end-users, and delivery teams to elicit, analyse, and document business requirements, functional specifications, and user stories.
• Understand and translate public-facing service journeys into clear business and system requirements for Customer Management Systems.
• Lead and facilitate workshops, requirement walkthroughs, and UAT sessions, ensuring stakeholder alignment and solution clarity.
• Collaborate closely with product owners and Agile teams to prioritise backlogs, manage scope, and ensure timely delivery of features.
• Contribute to solution fit-gap analysis, ensuring alignment with digital standards, IM8 and PDPA, cloud frameworks where applicable.
• Ensure requirements traceability throughout the SDLC and support testing teams to validate that solutions meet defined business needs.
• Participate in release planning, sprint reviews, and retrospectives to continuously improve BA practices and product outcomes.

Requirements

• 7+ years of experience as a Business Analyst, preferably in large-scale digital transformation or projects.
• Strong experience with Customer Management Systems where the end users are members of the public (e.g., citizen engagement platforms, CRM portals, self-service applications).
• Hands-on experience working in Agile environments (Scrum / Kanban), including backlog grooming, sprint planning, and iterative delivery.
• Proven ability to work effectively with cross-functional teams including product managers, UX designers, architects, and developers.
• Excellent communication, stakeholder engagement, and facilitation skills, with experience interacting with agency stakeholders at multiple levels.
• Strong analytical and problem-solving abilities, with attention to detail and documentation rigour.
• Familiarity with Digital Products, Commercial Cloud, IM8 guidelines, and Singapore public sector technology frameworks.
• Experience supporting productization of solutions or transformation from legacy to modern platforms.
• Relevant certifications (e.g., Certified Scrum Product Owner, CBAP, Agile BA certifications).