FULL-TIME OFFICER (MEMBERSHIP)

National Service Resort & Country Club; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading club and resort in Singapore is looking for a Full-Time Officer for Membership. The role involves handling membership enquiries, maintaining records, and managing applications. Ideal candidates should have minimum GCE ‘O’ levels and at least one year of customer service or membership experience. A good team player with a service-oriented attitude is essential. The role offers a 5-day work week with specified working hours.

Benefits

Annual and medical leave

Annual Wage Supplement (13th month bonus)

Variable bonus

Subsidies for medical, dental & holiday

Medical and group insurance coverage

Long Service Award

Birthday gift

Corporate rates for selected tourist attractions

Privileged rates for usage of Club facilities

Qualifications

• Minimum GCE ‘O’ levels required.
• At least 1 year of experience in Customer Service or Membership services.
• Oriented towards service and people, with a team player mindset.

Responsibilities

• Handle membership enquiries via phone and email.
• Maintain updated membership records in CMS.
• Follow up on membership entrance fees and renewals.
• Activate and process new membership applications.
• Process membership suspensions and refunds.

Skills

Customer Service

Communication

Teamwork

Education

GCE ‘O’ levels

Job description

Employee Benefits (for all permanent full-time positions only*)

• Annual and medical leave
• Annual Wage Supplement (13th month bonus)
• Variable bonus
• Subsidies for medical, dental & holiday
• Medical and group insurance coverage
• Long Service Award
• Birthday gift
• Corporate rate for selected tourist attraction
• Privileged rates for usage of Club facilities

• Terms & conditions apply. All positions are open to Singaporeans & PRs only.

Interested applicants, please email a detailed resume stating your contact number(s), current and expected salaries and a recent photo to [e-mail].

We regret that only shortlisted candidates will be notified.

4) FULL-TIME OFFICER (MEMBERSHIP)

The Job:

• Handle membership enquiries via phone calls and emails on daily basis.
• Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.
• Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
• Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.
• Process of members’ application for suspension of membership due to medical reason, or absent membership due to overseas work posting, study, etc.
• Process of security refund and/or account credit balance to members upon membership expiry or resignation.
• To stand-in for and perform the duties at Membership Centre as and when necessary.
• Any other adhoc assignment/ project that maybe assigned by HOD/ supervisor from time-to-time such as membership recruitment drive, Open House event, etc.

Requirements:

• Min. GCE ‘O’ levels
• At least 1 year of working experience in Customer Service/Administrative works/Membership services
• Service and people oriented with an interest to work in country club environment and a good team player

Additional Information:

• 5-day work week (Mon to Fri)
• Working Hours: 8:00am to 5.15pm OR 8:30am to 5.45pm
• Staff transport provided at Tanah Merah MRT station