Full Time Ecommerce Admin/ Ops Executive

Lara & Ela; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading Ecommerce retailer in Singapore is seeking a full-time Ecommerce Admin/Ops Executive. The successful candidate will provide administrative support for online retail, manage day-to-day operations, update product listings, and respond to customer queries. Ideal candidates have experience in customer service or administrative roles and are proficient in Ecommerce platforms. This role offers flexible hours and opportunities for growth within the company.

Benefits

Flexible working hours

Professional development opportunities

Collaborative work environment

Qualifications

• Previous experience in an administrative or customer service role, preferably in Ecommerce.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.

Responsibilities

• Assist with day-to-day operations of the Ecommerce platform.
• Update product listings and maintain accurate product information.
• Handle customer returns and refunds from the online platform.

Skills

Administrative support

Customer service

Attention to detail

Organizational skills

Ecommerce platforms proficiency

Tools

Shopify

Tik Tok

Microsoft Office

Job description

Full Time Ecommerce Admin/ Ops Executive

Lara & Ela' is seeking a full‑time Ecommerce Admin/Ops executive to join our team at Northstar in Ang Mo Kio Region. This role will be responsible for providing administrative support to our growing online retail business. The successful candidate will have the opportunity to work side by side with the founder.

What you'll be doing

• Assisting with the day‑to‑day operations of our Ecommerce platform, including order processing, inventory management, and customer service
• Updating product listings and maintaining accurate product information on our website
• Providing administrative support, such as filing, data entry, and general office tasks
• Handling customer returns and refunds from our online platform
• Responding promptly to customer enquiries across all communication touchpoints
• Assisting logistics operations by processing orders, coordinating shipments, receiving goods, and supporting inventory counts
• Identifying opportunities for process improvement and making recommendations to enhance efficiency

What we're looking for

• Previous experience in an administrative or customer service role, preferably within an Ecommerce or retail environment
• Strong attention to detail and organizational skills
• Proficiency in using Ecommerce platforms – Shopify / Tik Tok, inventory management systems, and Microsoft Office suite
• Excellent communication and customer service skills
• Ability to work independently and as part of a team without much supervision
• A keen interest in the Ecommerce industry and a passion for providing exceptional customer experiences

What we offer

• Flexible working hours to suit your lifestyle
• Opportunities for professional development and growth within the company
• A collaborative and supportive work environment

About us

Lara & Ela' is a leading Ecommerce retailer specialising in high‑quality jewellery. With a strong focus on customer satisfaction and sustainability, we are committed to providing our customers with exceptional shopping experiences. Join our dynamic team and be a part of our exciting journey!

Apply now for this exciting Ecommerce Admin/Ops role.