Full Time Customer Service Associate

WRITE EDGE LEARNING CENTRE (BC) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking a Customer Service Officer to enhance relationships with students and provide professional course consultations. Ideal candidates should possess problem-solving skills and 1-2 years of experience. This role ensures a dynamic work environment engaging with customers and supporting teaching operations.

Qualifications

• 1-2 years of relevant working experience.
• Demonstrated leadership qualities.
• Project management experience will be an advantage.

Responsibilities

• Attend to walk-in customers and incoming enquiries.
• Provide professional course consultations.
• Build and enhance relationships with students and parents.
• Support the Teaching Team with administrative duties.

Skills

Proficient in Google Docs

Proficient in Google Sheets

Proficient in Microsoft Office

Verbal and written English proficiency

Problem-solving

Adaptability

Job description

Job Description & Requirements

It’s an exciting time for Write Edge as enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as Customer Service Officer.

As part of our Customer Relations team, you can expect to receive a hands‑on experience with mentorship in a fast‑growing SME.

You can expect to:

• Attend to walk‑in customers and incoming phone/email enquiries
• Provide professional course consultation and excellent customer service to prospective students
• Communicate and coordinate with customers in ensuring prompt follow‑up and closure for all enquiries
• Proactively build, maintain and enhance relationships with students and parents
• Provide support to the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Perform a variety of administrative duties in support of the day‑to‑day operations, including preparation of invoices
• Ensure the safety and appropriate behaviour of students at the centre

You should be:

• Proficient in Google Docs, Sheets, Microsoft Office and technology in general
• Able to multi‑task, and adapt to a fast‑paced and changing work environment
• A great problem‑solver with quick reactions and is meticulous with details
• Have a great interpersonal skills with verbal and written English proficiency
• An accountable and responsible team‑player
• Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally

Additionally, to be a Centre Manager, you should also:

• Have at least 1‑2 years of relevant working experience
• Exhibit leadership qualities
• Have some project management experience, will be an advantage

Location(s):

Across Multiple branches

Please see the list of locations at https://www.write-edge.com/locate-us/

Work Hours:

4 weekdays and 1 weekend / 2 weekdays and 2 weekend

Weekdays: 1pm - 10pm

Weekend: 830am - 630pm

Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.