Full Time Customer Service Associate

Write Edge Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational services provider is hiring a Customer Service Officer to assist walk-in customers and handle queries. Ideal candidates will excel in communication, problem-solving, and possess proficiency in office tools. Responsibilities include providing consultation and support to students and parents while ensuring a positive experience. This role is crucial in fostering relationships and maintaining operations across branches.

Qualifications

• 1-2 years of relevant working experience preferred.
• Ability to adapt to a fast-paced work environment.
• Must portray professionalism as an extension of the company.

Responsibilities

• Attend to walk-in customers and incoming enquiries.
• Provide professional course consultation to prospective students.
• Build and enhance relationships with students and parents.

Skills

Proficient in Google Docs, Sheets, Microsoft Office

Great interpersonal skills

Problem-solving abilities

Verbal and written English proficiency

Ability to multi-task

Job description

Job Description & Requirements

It’s an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as Customer Service Officer.

As part of our Customer Relations team, you can expect to receive a hands‑on experience with mentorship in a fast‑growing SME.

You can expect to:

• Attend to walk‑in customers and incoming phone/email enquiries
• Provide professional course consultation and excellent customer service to prospective students
• Communicate and coordinate with customers in ensuring prompt follow‑up and closure for all enquiries
• Proactively build, maintain and enhance relationships with students and parents
• Provide support to the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Perform a variety of administrative duties in support of the day‑to‑day operations, including preparation of invoices
• Ensure the safety and appropriate behaviour of students at the centre

You should be:

• Proficient in Google Docs, Sheets, Microsoft Office and technology in general
• Able to multi‑task, and adapt to a fast‑paced and changing work environment
• A great problem‑solver with quick reactions and is meticulous with details
• Have great interpersonal skills with verbal and written English proficiency
• An accountable and responsible team‑player
• Able to portray oneself as an extension of the company – an English and Writing specialist through one’s attire and speech professionally

Additionally, to be a Centre Manager, you should also:

• Have at least 1–2 years of relevant working experience
• Exhibit leadership qualities
• Have some project management experience – will be an advantage

Location(s):

Across Multiple branches
Full list: https://www.write-edge.com/locate-us/

Work Hours:

4 weekdays and 1 weekend / 2 weekdays and 2 weekend

Weekdays: 1pm – 10pm

Weekend: 8:30am – 6:30pm

Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.