FULL-TIME CALL Centre Assistant (Tai Seng)

Casa Dental Management; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dental management company in Singapore is looking for a full-time Call Centre Assistant. You will handle patient inquiries, schedule appointments, and provide information about services. Ideal candidates are proficient in Excel, have strong problem-solving skills, and can communicate in multiple languages. This position offers a competitive salary and supportive work environment.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career advancement

Qualifications

• Experience in a customer service role, preferably in a call center environment.
• Exceptional communication skills.

Responsibilities

• Handle incoming calls and online inquiries.
• Schedule and confirm dental appointments.
• Provide information about dental treatments and clinic policies.
• Verify and update patient records.
• Manage reminder calls and follow-ups.
• Address patient concerns with professionalism.

Skills

Proficient in Microsoft Excel

Attention to detail

Problem-solving skills

Good attitude and willingness to learn

Ability to speak multiple languages or dialects

Proactive and responsive

Highly responsible and accountable

Job description

FULL-TIME CALL CENTRE ASSISTANT (Tai Seng)

We are seeking a Call Centre Assistant to join our dynamic team at CASA DENTAL MANAGEMENT PTE. LTD.' in the Tai Seng North-East Region. This full-time position is an excellent opportunity for an experienced professional to contribute to the growth and success of our dental management company.

What we're looking for

• Proficient in Microsoft Excel
• Attention to detail and problem-solving skill
• Willingness to learn and good attitude
• Well spoken, ability to speak different languages or dialects is an advantage
• Proactive, responsive and well-prepared in all tasks
• Highly responsible and accountable in work responsibilities

What you'll be doing

• Handle incoming calls and online inquiries from patients.
• Schedule, reschedule, and confirm dental appointments.
• Provide accurate information about dental treatments, services, and clinic policies.
• Verify patient information and update records in the clinic management system.
• Coordinate with front desk staff regarding patient flow.
• Manage reminder calls, follow-ups, and recall appointments.
• Address patient concerns and elevate complex queries to the appropriate department.
• Maintain professionalism and empathy to ensure a positive patient experience.
• Meet daily/weekly performance targets such as call handling time and booking rate.

What we offer

At CASA DENTAL MANAGEMENT PTE. LTD.', we are committed to providing a supportive and rewarding work environment. You'll have the opportunity to work with a talented and dedicated team, and to contribute to the growth and success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. If you're looking for a rewarding role in a dynamic and forward‑thinking organisation, we'd love to hear from you.

Apply now to become our next Call Centre Assistant!

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