Frontline Software Support Engineer

Nicoll Curtin Technology; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology-driven company in Singapore is hiring a Technical Support Engineer to provide first-line support for its software products. You will troubleshoot technical problems, manage support tickets, and communicate solutions effectively to users. The ideal candidate will have a Bachelor's degree in a related field and at least 1 year of experience in technical support. This initial 12-month contract offers a dynamic environment where you collaborate with engineering teams and help maintain documentation.

Qualifications

• At least 1 year of experience in technical support, QA, or a similar role.
• Hands-on experience with ticketing and bug-tracking tools (e.g. Jira).
• Curious and fast learner with a genuine interest in technology.

Responsibilities

• Act as first-line support for software and application issues.
• Troubleshoot, analyze, and resolve technical problems reported by users.
• Manage and prioritize support tickets, meeting agreed SLAs.

Skills

Problem-solving skills

Logical thinking

Technical writing

Communication skills

Education

Bachelor’s degree in Computer Science, IT, or a related technical field

Tools

Jira

Job description

A technology-driven company in Singapore is hiring a Technical Support Engineer to provide first-line support for its software products. You will troubleshoot technical problems, manage support tickets, and communicate solutions effectively to users. The ideal candidate will have a Bachelor's degree in a related field and at least 1 year of experience in technical support. This initial 12-month contract offers a dynamic environment where you collaborate with engineering teams and help maintain documentation.