Frontline Sleep Therapy Concierge & Patient Support

THE AIR STATION PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A healthcare company in Singapore seeks a compassionate Customer Service Executive (Frontline) to provide vital support to patients and caregivers engaging in sleep therapy services. Responsibilities include managing patient interactions, ensuring compliance with medical protocols, and supporting administrative tasks. Successful candidates will have a diploma in healthcare and experience in medical services, offering organized, efficient service while fostering a positive patient experience.

Qualifications

• 1-3 years in a healthcare or medical device environment, preferably in sleep therapy or patient services.
• Compassionate, patient-focused, and detailed oriented.
• Professional demeanor with strong ethical standards.

Responsibilities

• Welcome patients and manage check-in, registration, and appointment coordination.
• Support clinical teams in coordinating CPAP trial setups and manage documentation.
• Ensure compliance with PDPA and healthcare service SOPs.

Skills

Excellent communication and patient engagement skills

Proficiency in Microsoft Office and clinical CRM systems

Strong organizational and multitasking ability

Basic understanding of CPAP or respiratory devices

Education

Diploma or Degree in Nursing, Biomedical Science, Healthcare Administration

Job description

A healthcare company in Singapore seeks a compassionate Customer Service Executive (Frontline) to provide vital support to patients and caregivers engaging in sleep therapy services. Responsibilities include managing patient interactions, ensuring compliance with medical protocols, and supporting administrative tasks. Successful candidates will have a diploma in healthcare and experience in medical services, offering organized, efficient service while fostering a positive patient experience.