Front Office Supervisor-Ji Hotel Orchard

H World International; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An esteemed hotel chain in Singapore is seeking a Front Office Supervisor to oversee daily operations and provide excellent guest service. Candidates should have at least 2 years' experience in a hotel front office, strong leadership and communication skills, and proficiency in English and Mandarin. This position offers a challenging and rewarding environment where you can grow your career.

Qualifications

• Minimum of 2 years of Front Office experience in a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Able to work independently and handle pressure in a fast-paced environment.
• Proficient in English and Mandarin.
• Familiar with hotel PMS systems.

Responsibilities

• Supervise the Front Office team to ensure smooth operations and excellent guest service.
• Handle guest check-in, check-out, room assignments, and billing accurately.
• Manage guest feedback and complaints professionally.
• Ensure staff adhere to hotel policies and service standards.
• Conduct training for Front Desk staff and assist in onboarding.
• Coordinate with other departments for guest requests or issues.
• Oversee night audit procedures when assigned for night duty.
• Prepare shift reports and ensure accurate handover.

Skills

Leadership

Communication

Problem-solving

Ability to work under pressure

Bilingual in English and Mandarin

Tools

Hotel PMS systems (e.g., Opera)

Job description

Working Days 工作天数：6 days per week （做六休一）
Shift Schedule 排班：Able to work rotating shifts including night shifts （可接受轮夜班）

Job Description / 工作内容

• Supervise and support the Front Office team to ensure smooth daily operations and excellent guest service.
  监督并支持前台团队，确保前台日常运作顺畅并提供优质宾客服务。

• Handle guest check-in, check-out, room assignments, and billing accurately.
  负责办理宾客入住、退房、分房及账务结算，确保准确无误。

• Manage guest feedback and complaints professionally and promptly.
  及时、专业地处理宾客反馈与投诉。

• Ensure all staff adhere to hotel policies, grooming standards, and service procedures.
  确保员工遵守酒店政策、仪容仪表及服务标准。

• Conduct on-the-job training for Front Desk staff and assist in new staff onboarding.
  为前台员工提供岗位培训，并协助新员工的入职指导。

• Coordinate with Housekeeping, Engineering, and other departments for guest requests or issues.
  与客房、工程及其他部门协调，处理宾客需求及问题。

• Oversee night audit procedures when assigned for night duty.
  负责夜班期间的账务审核流程。

• Prepare shift reports and ensure accurate handover between shifts.
  编写交接报告，确保班次交接顺利。

Requirements / 职位要求

• Minimum 2 years of Front Office experience in a hotel environment.
  至少2年酒店前台相关工作经验。

• Strong leadership, communication, and problem-solving skills.
  具备领导能力、沟通技巧及解决问题的能力p>

• Able to work independently and handle pressure in a fast-paced environment.
  能独立工作，并能在快节奏环境中承受压力。

• Proficient in English and Mandarin (preferred for guest communication).
  良好的英语及中文沟通能力（便于接待不同宾客）。

• Familiar with hotel PMS systems (e.g., Opera, Epitome or similar).
  熟悉酒店前台系统（如 Opera、Epitome 等）。