Front Office Specialist (Hotels)

Resorts World Sentosa; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading resort in Singapore seeks a Front Office Associate to ensure high-level guest satisfaction by managing check-in and check-out processes. The ideal candidate will have at least one year in customer service, possess effective interpersonal skills, and be able to work shifts, including weekends. Knowledge of local attractions is a plus.

Qualifications

• Minimum 1 year of experience in customer service.
• Good interpersonal skills with effective multi-tasking and time management.
• Possess a pleasant personality and knowledge of local attractions.

Responsibilities

• Perform check-in and check-out for hotel guests professionally.
• Upsell services with awareness of sales opportunities.
• Maintain communication with Front Office and Housekeeping.

Skills

Interpersonal skills

Time management

Sales attitude

Education

Minimum GCE O Level or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Primary Responsibilities

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities
• Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
• Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints

Requirements

• Minimum GCE O Level or its equivalent
• Minimum 1 year of experience in customer service
• Good interpersonal skills with effective multi-tasking and time management
• Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holiday