Front Office Specialist (Hotels)

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in Singapore seeks a dedicated Front Office Associate to manage check-in and check-out processes for hotel guests. The ideal candidate will have at least 1 year of customer service experience, excellent interpersonal skills, and the ability to multi-task effectively. Knowledge of local attractions and the ability to use Microsoft Office applications are essential. This position may require shift work, including weekends.

Qualifications

• Minimum GCE O Level or its equivalent.
• Minimum 1 year of experience in customer service.
• Good interpersonal skills with effective multi-tasking and time management.

Responsibilities

• Perform check-in and check-out for hotel guests efficiently.
• Upsell with a sales attitude and be aware of resort-wide sales opportunities.
• Maintain effective communication within the Front Office and other departments.

Skills

Customer service

Interpersonal skills

Multi-tasking

Time management

Education

GCE O Level or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Primary Responsibilities

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities
• Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
• Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints

Requirements

• Minimum GCE O Level or its equivalent
• Minimum 1 year of experience in customer service
• Good interpersonal skills with effective multi-tasking and time management
• Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holiday