Front Office Receptionist

ST VENTURE EMPLOYMENT AGENCY; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading employment agency in Singapore is looking for a dedicated front office staff member to manage guest check-ins, handle bookings, and address guest inquiries. The ideal candidate should have 2 years of experience in hotel front office operations, proficiency with the Wishnet IT system, and strong customer service skills. The role includes 3 shifts and requires adaptability. Competitive salary and supportive work environment await.

Qualifications

• 2 years of similar work experience in hotel front office operations & IT system.
• Able to operate Wishnet IT system.

Responsibilities

• Plan rosters and provide room allotments to travel agencies/OTA.
• Check in guests and attend to their problems.
• Greet guests warmly upon arrival and check them in and out efficiently.

Skills

Wishnet IT system operation

Experience with booking engines

Customer service skills

Job description

Responsibilities

• 1. Plan rosters and provide room allotments to travel agencies/OTA
• 2. Check in guests and attend to their problems
• 3. 2 years similar work experience in hotel front office operations & IT system

Requirements

• 1. Able to operate Wishnet IT system and have experience in booking engines and reservations
• 2. 6 days' work week with one rotating day off
• 3. 3 shifts from 7am to 3pm, 3pm to 11pm & 11pm to 7am. (only perform once a week for night shift to relieve the colleague on his/her off day)

Guest Services

• Greet guests warmly upon arrival, check them in and out efficiently.
• Handle reservations, cancellations, and booking modifications.
• Provide information about the hotel’s facilities, services, and local attractions.
• Respond promptly and courteously to guest inquiries, requests, and complaints.

Administrative Duties

• Process payments, issue receipts, and maintain accurate guest records.
• Keep the front desk area organized, tidy, and presentable.
• Update daily occupancy reports and communicate with housekee