Front Office Operations (Macau)

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality recruiting firm is seeking a pro-active Front Office Operations Hospitality candidate for a role in Macau, China. You will be responsible for greeting and assisting guests, managing front desk operations and coordinating with other departments to ensure smooth service. Candidates must have previous hospitality experience and be fluent in Chinese. Competitive salary and housing allowance are offered.

Qualifications

• Previous hospitality or high-volume hotel front-office experience required.
• Good communication skills in English; Fluent Chinese is a hard requirement.
• Ability to stand for extended periods and lift moderate weights.

Responsibilities

• Greet, register and farewell guests in a warm, professional manner.
• Handle check-in / check-out, billing, reservations and special requests accurately and efficiently.
• Maintain 24-hour coverage of the front desk, phone, email and messaging channels.

Skills

hospitality experience

communication skills

guest-focused attitude

Education

Education in Hospitality

Job description

Be the first and constant point of contact for every guest, ensuring each stay is seamless, comfortable, and memorable from arrival to departure. Our client is looking for a pro‑active Front Office Operations Hospitality candidate to be based in Macau, China.

Key responsibilities

• Greet, register and farewell guests in a warm, professional manner.
• Handle check‑in / check‑out, billing, reservations and special requests accurately and efficiently.
• Maintain 24‑hour coverage of the front desk, phone, email and messaging channels.
• Anticipate guest needs, solve problems promptly and elevate when necessary.
• Coordinate with housekeeping, maintenance, concierge and other departments to deliver timely service.
• Keep the lobby and front‑desk area presentable and secure at all times.
• Uphold brand standards, safety procedures and data‑privacy regulations.

Qualifications & attributes

• Previous hospitality or high‑volume hotel front‑office experience required.
• Any education in Hospitality will be an advantage.
• Good communication skills in English; Fluent Chinese is a hard requirement.
• Confident, guest‑focused attitude with strong grooming and personal presentation.
• Ability to stand for extended periods and lift moderate weights.
• Flexible schedule, including weekends, nights and public holidays (5 day week).

Compensation

Competitive base salary plus housing allowance; final package commensurate with experience.

For more information about this role please contact Alex Beattie at [e-mail].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.