Front Office Officer

Young Women's Christian Association of Singapore; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A prominent accommodation provider in Singapore seeks a Front Office staff member to deliver exceptional customer service. This role involves managing reservations, assisting guests, and ensuring smooth front desk operations. Candidates should have at least 1 year of experience, good communication skills, and a willingness to learn. Shift work is required, but no night shifts. This is an exciting opportunity to be part of a dynamic team.

Qualifications

• A minimum of 1 year of experience preferably in front desk service.
• Able to perform shift work (No night shift).
• Dynamic, willing to learn, and a team player.

Responsibilities

• Undertake Front of House duties to ensure superb customer service experience.
• Administer all routes of Reservations accurately.
• Build a good rapport with all guests and quickly resolve complaints.

Skills

Good verbal and written communication skills

Good customer service skills

Team player

Education

Minimum O Level or Higher NITEC in Hospitality Operations

Job description

YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.

Key Responsibilities

• Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.

• Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.

• Ensure Room Keys are distributed to the guests assigned to the respective rooms.

• Familiar the categories, position, capacity and furnishing of every room in the premises.

• Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.

• Responsible for accurate and efficient accounts and billing processes.

• Undertake general office duties, including correspondence, emails, filing and switchboard.

• Furnish information regarding:

  • Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.

  • Locality places of interest, special attractions or events.

  • Names of Transport Services (MRT, Bus, Tax, Flight, Ferry) and timetables if any.

• Handles all incoming and outgoing mails, faxes and messages for the guests.

• Consult and report to Supervisor on duty on unusual occurrence.

• To perform any other duties directed by the Supervisor from time to time.

Key Requirements

• Minimum O Level or Higher NITEC in Hospitality Operations preferred.

• Minimum 1 years of experience preferably in the front desk service.

• A team player and willing to learn.

• Able to perform shift work (No night shift).

• Good verbal and written communication skills.

• Good customer service skill.