Front Office Manager (Village Hotel Changi)

Far East Organization; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading hospitality organization in Singapore is looking for a Front Office Manager to assist in the operation of the Front Office department. This role involves managing department strategies, ensuring high service standards, and leading the team towards operational goals. The ideal candidate should have at least five years of experience, a diploma in any field, and possess strong interpersonal skills.

Qualifications

• At least five years of relevant experience in a similar capacity.
• Must have strong interpersonal skills and ability to work in a team.

Responsibilities

• Assist the Hotel Manager in the overall administration of the Front Office department.
• Responsible for the effective functioning of the Front Office.
• Prepare strategies for planning and budgeting.
• Ensure high standards in guest services.

Skills

Team player

Positive attitude

Initiative

Knowledge of Opera System

Education

Diploma in any field

Job description

Company Overview

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of nine unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries — Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore — with more in our development pipeline.

Job Description

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepare the short‑term and long‑term department strategies for planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvement relating to processes and strategies within the hotel.
• Be proactive and resourceful in the analysis of trends and the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
• Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
• Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
• Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
• Work with outsourced security for efficient surveillance and proper reporting and follow‑up of incidents.
• Collaborate with Human Resources for manpower‑related matters.
• Make plans for succession planning to ensure the development of future department heads.
• Perform other job duties and projects as directed.

Requirements

• Diploma in any field.
• At least five years of relevant experience in a similar capacity.
• Team player with a positive attitude, enthusiasm and initiative.
• Knowledge of Opera System will be advantageous.