Front Office Manager

VILLAGE HOTEL CHANGI; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hotel in Singapore is looking for a Front Office Manager to oversee operations and enhance guest experiences. The ideal candidate has at least 5 years of relevant experience and a diploma. Responsibilities include staff management, strategic planning, and ensuring high service standards. Benefits include Medical, Flexi Leave, and annual health screenings.

Benefits

Medical benefits

Flexi Leave

Birthday Vouchers

Annual Health Screening

Insurance Coverage

Qualifications

• At least 5 years of relevant experience in a similar capacity.

Responsibilities

• Assist the Hotel Manager/Room Division Manager in overall Front Office operations.
• Prepare department strategies for planning, budgeting, and forecasting.
• Align staff towards achieving ARR and occupancy goals.

Skills

Team player

Positive attitude

Enthusiasm

Knowledge in Opera System

Education

Diploma in any field

Job description

Responsibilities

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
• Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
• Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
• Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
• Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
• Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
• Collaborate with Human Resources for manpower-related matters.
• Make plans for succession planning to ensure the development of future department heads.
• Perform other job duties and projects as directed.

Requirements

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.