Front Office Manager

HIDDEN CREATIVE FINE DINING PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading restaurant company in Singapore is seeking a Front Office Manager to oversee daily dining operations and manage service staff. The ideal candidate will ensure guest satisfaction, coordinate with kitchen and F&B teams, and maintain service standards. Strong leadership and problem-solving skills are essential for this role, providing a fantastic opportunity to shape the dining experience.

Qualifications

• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to train and motivate staff.

Responsibilities

• Supervise, train, and evaluate service staff.
• Ensure high levels of guest satisfaction.
• Oversee daily front-of-house operations.
• Work closely with other departments for efficient operations.
• Monitor performance and develop training programs.

Skills

Strong leadership

Communication skills

Customer service

Problem-solving

Organizational skills

Time management

Ability to train staff

Computer literacy

Tools

Point of Sale (POS)

Job description

A Front Office Manager for a restaurant, also known as a Front-of-House Manager, oversees the daily operations of the dining area, supervises service staff, and ensures a positive guest experience. Key responsibilities include managing staff, handling guest inquiries and complaints, training employees, coordinating with other departments like kitchen and F&B, and ensuring that service standards are met and maintained. This role requires strong leadership, communication, and problem-solving skills to ensure the seamless flow of service from the moment a guest arrives until they depart.

Key responsibilities

• Staff Management: Supervise, train, and evaluate service staff, including hiring and onboarding new team members.
• Guest Experience: Ensure high levels of guest satisfaction by handling inquiries, complaints, and special requests, and by making sure service standards consistently met.
• Operations: Oversee daily front-of-house operations, manage shift handovers and briefings, and ensure the dining area is running smoothly.
• Coordination: Work closely with other departments, such as the kitchen and F&B team, to ensure efficient operations and a seamless guest experience.
• Performance and Improvement: Monitor performance, conduct regular check-ins, and develop training programs to improve staff skills and address shortfalls in standards.

Required skills and qualifications

• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Organizational and time management skills.
• Ability to train and motivate staff.
• Computer literacy, including experience with Point of Sale (POS) or other reservation systems.
• Experience in a supervisory or management role within a restaurant or hospitality setting.