Front Office - Guest Services Agent

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading luxury hotel in Singapore is seeking a Guest Services Agent to create memorable experiences for guests during check-in, check-out, and reservations. The ideal candidate should possess excellent English communication skills, be confident, and handle pressures effectively. Knowledge of hotel management systems like Opera is a plus.

Qualifications

• Good command of English in verbal and written communication.
• Confident with a pleasant disposition.
• Ability to work under pressure and on rotating shifts.

Responsibilities

• Provide excellent service and build strong relationships with guests.
• Take ownership and resolve guest issues immediately.
• Recognise and resolve problems by interpreting information.

Skills

Excellent service delivery

Strong relationship building

Problem-solving skills

Good command of English

Ability to work under pressure

Tools

Opera

Microsoft Office

Job description

The Guest Services Agent is responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations and rooms enquiries, must have an intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

Core Responsibilities

• Provide excellent service, build strong relationships, anticipate and exceed the guests’ needs
• Take ownership of guests issues or problems and take action to resolve problems immediately
• Recognise and resolve problems by seeking, examining, and interpreting information from different sources to determine cause and develop solutions

The Ideal Candidate

• Good command of English in both verbal and written communication
• Confident with a pleasant disposition and well groomed
• Ability to work under pressure and on rotating shifts
• Knowledge of Opera and Microsoft Office is an advantage