Front Office Executive (The Laurus)

Resorts World Sentosa; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Front Office Executive to provide exceptional service and ensure smooth guest experiences during check-in and check-out. The ideal candidate has a diploma in Hospitality Management, at least 2–3 years of experience in guest services, and is proficient in hotel systems. This role requires strong interpersonal skills and the ability to handle multiple tasks efficiently while maintaining high standards of guest satisfaction.

Qualifications

• Minimum 2–3 years of Front Office or Guest Services experience, preferably in a luxury hotel setting.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Deliver a seamless check-in and check-out experience for all guests.
• Handle guest enquiries, requests and feedback promptly and professionally.
• Support the Front Office leadership team in training and mentoring junior team members.

Skills

Strong interpersonal skills

Communication skills

Guest-first attitude

Ability to work under pressure

Education

Diploma in Hospitality Management or related discipline

Tools

Opera PMS

Microsoft Office

Job description

Job Summary

We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction.

Primary Responsibilities

• Deliver a seamless and welcoming check-in and check-out experience for all guests.
• Conduct lobby hosting and in-room registration as required to personalize guest arrival.
• Handle guest enquiries, requests and feedback promptly and professionally.
• Assist with room allocation, special request and ensure guest preferences are honored.
• Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely.
• Monitor room inventory and manage walk-in and overbookings in line with hotel’s policies.
• Perform accurate billing and payment transactions in accordance with hotel’s procedures.
• Maintain detailed and accurate records in the Property Management System (PMS).
• Support the Front Office leadership team in training and mentoring junior team members.
• Ensure the lobby and front desk areas are clean, organized and reflective of the hotel’s brand standards.
• Resolve guest concerns and feedback or elevate issues to assure prompt resolution and guest satisfaction.

Requirements

• Diploma in Hospitality Management or related discipline.
• Minimum 2–3 years of Front Office or Guest Services experience, preferably in a luxury hotel setting.
• Proficient in hotel systems such as Opera PMS and Microsoft Office.
• Strong interpersonal and communication skills with a natural guest-first attitude.
• Ability to work well under pressure and handle multiple tasks efficiently.
• Flexibility to work shifts, weekends and public holidays.