Front Office Executive

Worldwide Hotels Management (V) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore seeks dedicated front office staff to manage guest registrations, inquiries, and cashiering. Ideal candidates possess a supportive attitude, with opportunities for career growth through comprehensive training. Join a team committed to excellent service in a dynamic work environment.

Benefits

Supportive and inclusive work environment

On-the-job training provided

Participate in sustainability efforts

Qualifications

• Minimum 3 years of hotel front office experience preferred, but training provided.
• Ability to speak and understand English is essential.
• Comfortable working weekends and public holidays.

Responsibilities

• Manage guest registration and check-in processes.
• Handle cashiering duties and balance shifts.
• Assist guests with inquiries at counter and via email/phone.

Skills

Customer Service

Communication

Ability to work under pressure

Education

Minimum Secondary Education

Job description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Participate in company's sustainability effort for the environment and being an inclusive employer

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.