Front Office Executive

TYRWHITT HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is looking for a team member to handle guest check ins and check outs. Responsibilities include providing quality service, managing guest requests, and working on a rotating shift schedule. Candidates should be able to handle payments and maintain operational standards for guest satisfaction.

Responsibilities

• Handle hotel guest check in/out including handling of payments.
• Provide quality service to hotel guest requests efficiently and courteously during their stay.
• Provide accurate information upon hotel guest request.

Job description

Responsibilities

• Handle hotel guest check in/out including handling of payments.
• Provide quality service to hotel guest requests efficiently and courteously during their check-in, check-out and throughout their stay.
• Provide accurate and updated information upon hotel guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services.
• Prompt attention to hotel guest feedbacks and carry out service recovery measures where required.
• Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate
• Work closely with front office and reservation team for operational issues and maximize room sales.
• Able to work on rotating shifts (including night shift), weekends and public holiday.

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