Front Office Executive

St. Regis Hotels & Resorts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel chain in Singapore is seeking a dedicated Guest Service Associate to manage guest check-ins and check-outs, coordinate with staff, and ensure high levels of guest satisfaction. The ideal candidate will effectively handle guest requests, maintain professionalism, and be attentive to service needs. This role offers the chance to work in a prestigious environment with a focus on excellent service.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and requests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Coordinate with Housekeeping to track room status and guest concerns.
• Answer all guest calls, requests, questions, or concerns.

Job description

Job Responsibilities

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Additional Responsibilities

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.